North Carolina Consumers Council Inc.

Frequently Asked Questions

How do I know when I become a member of NCCC?
All members receive a confirmation email if an email address is provided. If an email address is not provided with your application, a confirmation letter will be sent to you via the United States Postal Service. Those joining NCCC directly through Coastal Federal Credit Union or Members Credit Union are instantly members and are sent member information at a later date.

How do the credit unions know I am a member of NCCC?
If you have not joined NCCC directly through the credit unions, please take a copy of the confirmation email or letter you receive from NCCC and take it with you to the branch. The Credit Union may also contact us directly.

What is your refund policy?
NCCC memberships are non-refundable and non-transferable for any reason.

Can I bring my payment in person?
NCCC is no longer able to accept walk-in payments. We do not operate continuously under normal business hours and are staffed mainly by volunteers. You may always use walk-in processing at any credit union branch along with opening an account if you need your membership quickly.

Can I give you my credit card information over the phone or through the mail?
No. NCCC does not have a merchant account in place to handle these types of transactions.

Why do you charge a fee to join?
NCCC works to make the marketplace better for all consumers. Of course, this work takes time and money. Your membership fee helps to support these consumer-friendly works, to include general lobbying, office expenses, website maintenance, and newsletter production.