Should You Buy Refurbished Products or Just Spend the Extra Money for Something Brand New?
A refurbished product usually costs much less than an identical new item, but may not meet the same expectations
Refurbished electronics and appliances can save you hundreds or even thousands of dollars compared to buying new. But lower prices come with risks, variable quality, limited warranties and potential hidden costs. Here’s how to decide if refurbished is right for you.
What “Refurbished” Really Means
“Refurbished,” “reconditioned” or “certified pre-owned” products have been returned to the manufacturer or retailer for reasons ranging from open-box returns to functional defects. They’re inspected, repaired and tested before resale. However, third-party refurbishers may follow different standards, so quality and reliability can vary widely.
Pros of Buying Refurbished
- Cost savings: Discounts of 20–50% off retail prices.
- Environmental benefit: Reduces e-waste and conserves resources.
- Access to premium models: Afford last season’s flagship devices or higher-tier appliances at lower prices.
Cons and Risks
- Limited or shorter warranty: Often only 90 days versus one year or more for new items.
- Potential hidden damage: Cosmetic blemishes, shortened component life or incomplete repairs.
- Outdated software or accessories: May lack the latest firmware updates or original packaging.
- Strict return policies: Some sellers enforce restocking fees or “final sale” terms.
Top Tips for Safe Refurbished Purchases
- Buy from reputable sources:
Prefer manufacturer-certified programs (Apple, Dell, HP) or established retailers (Amazon Renewed, Best Buy Outlet).- Check warranty and return policy:
Look for at least 90 days’ coverage and free returns; avoid non-returnable listings.- Understand grading:
Sellers often label items “Grade A” (like-new), “Grade B” (minor wear) or “Grade C” (functional with noticeable marks).- Inspect on arrival:
Test all functions and examine for defects immediately. Keep all packaging until you’re satisfied.- Consider extended protection:
For high-value items (TVs, laptops), buy an extended warranty from the seller or third-party insurer.
When to Choose New Over Refurbished
If you need the latest model with full factory support, customization options or a comprehensive warranty, investing in new may be worth the premium. Consider new for:
- Mission-critical equipment (medical devices, business servers)
- High-use appliances (refrigerators, washers) where failure carries big inconvenience
- Products requiring frequent software updates (smartphones, gaming consoles)
North Carolina Consumer Resources
- NC Department of Justice Consumer Protection: Report defective refurbished purchases at ncdoj.gov/complaints or call 1-877-566-7226
- Better Business Bureau of NC: Check seller ratings and dispute resolution at bbb.org
- Consumer Review Sites: Read user feedback on Trustpilot or ResellerRatings before you buy
With due diligence, choosing trusted refurbishers, verifying coverage and inspecting on arrival—you can enjoy significant savings without unpleasant surprises. Whether you buy new or refurbished depends on your budget, usage needs and willingness to accept some risk.