Scammers Pose as Government Officials; Want Gift Card Payments

The fraudulent callers most often pretend to be officials from organizations such as the IRS, the FBI, and local sheriffs' offices

SCAM ALERT: Phone Fraudsters Posing as Government Officials Demand Payment with Gift Cards
Image: NCCC
September 5, 2018

Consumers should be on the lookout for callers pretending to be government or law enforcement officials demanding immediate payment, often by buying gift cards and then providing the card numbers to the scammers.

Basics of the Scam

These "officials" typically say that payment will protect the consumer, the consumer's family, or the consumer's friends from arrest or some other legal action. According to complaints filed with the Federal Communications Commission (FCC), the fraudulent callers most often pretend to be officials from organizations such as the IRS, the FBI, and local police departments. To an unsuspecting consumer, these calls can be scary.

You can resolve the issue with gift cards, or so they say

The callers typically give consumers, many of whom are older adults, seemingly legitimate reasons for the call. They are told, for example, that a loved one has been caught texting while driving or that the consumer owes back taxes. The caller then advises the consumer that he or she can resolve the problem immediately by paying with store gift cards, often Apple iTunes gift cards. The consumer is instructed to provide the card's access code, which allows the scammer to use or sell the gift card to third parties.

Legitimate Agencies and Companies Don't Ask for Payment Via Gift Cards

Government agencies and legitimate companies NEVER call consumers to seek payment via gift cards. If you receive any request for payment via a gift card, hang up immediately.

Reporting the Scam

Anyone who believes they have been targeted by this scam should immediately report the incident to the company linked to the gift card (such as Apple Support at (800) 275-2273) and to the FCC's Consumer Help Center.

Tips for Protecting Yourself

Consumers should always be on alert for this scam and others. The following tips can help ward off unwanted calls and scams:

  • Don't answer calls from unknown numbers. Let them go to voicemail.
  • If you are unclear if a caller is legitimate, hang up, independently look up the organization's publicly listed phone number or legitimate website, and contact them through an official number, web form or email address to see if they called you.
  • If you answer and the caller (often a recording) asks you to hit a button to stop getting the calls, just hang up. Scammers often use these tricks to identify – and then target – live respondents.
  • If you receive a scam call, write down the number and file a complaint with the FCC so we can help identify and take appropriate action to help consumers targeted by illegal callers.
  • Ask your phone service provider if it offers a robocall blocking service. If not, encourage the provider to start offering it. You can also visit the FCC's website for information and resources on available robocall blocking tools to help reduce unwanted calls