Scammers Still Targeting Unsuspecting Consumers With Fake Missed Package Delivery Notices
Image: NCCC

Scammers Still Targeting Unsuspecting Consumers With Fake Missed Package Delivery Notices

An easy warning sign that these notices are not legitimate is the lack of any specific information, such as the sender or the item being delivered

August 15, 2018

If you open your mailbox and find a notice that says you missed a delivery, would you call to arrange for re-delivery? Or would you first investigate to see what's really going on? If you're like most people, you'll call the number. But that could be a costly mistake as scammers use these notices to steal your money and sensitive personal information or to rope you into buying things you don't want.

Scam Details

While it may look legitimate at first glance, that postcard claiming that a delivery of some kind is waiting for you is likely an attempt by a scammer to establish contact with you.

The North Carolina Consumers Council has received a number of recent complaints relating to various versions of these notices, including the two postcards pictured above. In both examples, a telephone number and delivery reference number are given.

The cards state things like "We are unable to contact you by phone. Please contact us within seven (7) days. We have a delivery for you. Ask for Delivery Dept.," or "This office is attempting to reach you, please contact us as soon as possible to arrange a convenient delivery time."

Warning Signs

An easy warning sign that these postcards are not legitimate is the lack of specific information. In both examples above, the card states that there is a pending delivery, yet no details about the sender, the name of the delivery service, or the type of delivery are provided.

Also, if you know that you haven't ordered anything and have no reason to expect a delivery otherwise, a sudden notice of a missed or pending delivery should be a red flag.

Legitimate Notices

Any legitimate notice from a retailer or delivery service should clearly state the name of that service (UPS, FedEx, the U.S. Postal Service, etc.), where the delivery is from, the type of package being delivered, and what steps should be taken next by the recipient.

Do Not Respond

If you receive one of these notices, or anything similar, DO NOT call the phone number listed on the card. If you do, it could open the door for scammers to begin contacting you.

If you are expecting a delivery and are not certain about the legitimacy of a notice you receive in the mail, contact that business, organization, or person directly at a number you know to be correct to inquire about the status of that delivery.


If you are or suspect that you are the victim of a scam or some other illegal practice, you should file a complaint. Doing so can help protect your rights and protect others from becoming victims. If you suspect you are dealing with a scamming, you should first stop all contact to minimize that chances of further losses. Don't respond to scammers via phone, text message, email or postal mail.

In North Carolina, you can report scams and other illegal practices to the North Carolina Attorney General's Office. If you live outside North Carolina, report it to your state Attorney General. You can also submit a complaint to the Federal Trade Commission (FTC) or to the Internet Crime Complaint Center (IC3), which is co-sponsored by the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C).