National Do Not Call Registry: Information About Registration and Several Common Questions
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National Do Not Call Registry: Information About Registration and Several Common Questions

the National Do Not Call Registry can reduce the number of unwanted calls you receive from legitimate telemarketers, but scammers will still call anyway

June 17, 2021

Since 2003, the National Do Not Call Registry has helped millions of people reduce the number of unwanted phone calls they receive. We helped create this valuable protection and the North Carolina law that supplements it. Unfortunately, scammers don't follow any rules and don't respect your registration. But you can register and stop the many legitimate telemarketing companies from contacting you.

How to Register A phone number

To add a phone number to the Do Not Call Registry, go to the registry's website or call (888) 382-1222 from the phone you wish to register. Registration usually takes less than two minutes.

time before you receive fewer calls

Your number will appear on the National Do Not Cal Registry the day after you successfully register. Telemarketers have 31 days to remove your phone number from their telemarketing lists. You should see a decrease in phone calls in about one month, possibly sooner.

How long will my number stay on the National Do Not Call Registry?

Any personal phone number, including cell phone numbers, will remain on the National Do Not Call Registry permanently unless your number is disconnected or changed. If this happens, you should re-register. You can delete your number by calling (888) 382-1222 from the telephone number you want to delete.

Do I need to re-register if my area code changes?

No. The new number will be registered automatically during the 90 day period during the time when both area codes work.

Will registering my number stop all calls

The National Do Not Call Registry prohibits unwanted sales calls. You might still receive political calls, charitable calls, debt collection calls, informational calls, and telephone survey calls. Any company with whom you have an established business relationship may still call you. Additional details are below. And any company you have given permission to call you may still call you. However, if you ask the company not to call you again, it must honor your request.

Established Business Relationship Exemption

If you have an established business relationship with a company, the company or its telemarketers may still make live telemarketing calls from a sales agent to you, provided you have not already asked to be placed on the seller's Do Not Call list. There are two ways to establish this relationship:

  • If you have purchased, rented, or leased the seller's goods or services, or if there was a financial transaction between you and the seller, you may still receive calls for 18 months following the date of the last payment, transaction, or shipment between you and the seller; or
  • If you have made an inquiry or application regarding a seller's goods or services, you may still receive calls for three months following the date you make the inquiry or application.

But I'm still getting so many phone calls

Telemarketers who play by the rules shouldn't call you. The companies that don't play by the rules or scammers are the ones who might still call. It's best not to interact with the caller in any way, even if it's a robocall saying you can press a number to be placed on an internal do not call list. Interacting with the caller or pressing buttons confirms to the illegal telemarketer that your number is good, and you'll end up getting even more calls. What's more, robocalls or calls that are placed with autodialers are illegal in North Carolina.

Blocking unwanted numbers

If you keep receiving calls from one specific number, you can block the number on your phone (if the option is available) or check with your phone company to see if the number can be blocked. You can also investigate apps that can block known telemarketing and robocalls.

Efforts to block illegal callers

Spoofing, or changing the number that displays on the caller ID, is becoming a big problem. In addition to suing illegal telemarketers and collecting judgments for consumers, the Federal Trade Commission is working to develop technology that can block robocalls, track down the perpetrators, and fight caller ID spoofing.

Penalties for violating the Do Not Call Registry

Telemarketers who violate the National Do Not Call Registry can be fined up to $42,530 per call.

Filing a Do Not Call Complaint

To report an illegal phone call receive by a phone number on the Do Not Call Registry, go to the registry's website or call (888) 382-1222.