The updated website provides consumers with information on how to avoid scams and shop safely online around the world

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July 05, 2017

The Federal Trade Commission (FTC) and consumer protection agencies in more than 60 other countries that are part of the International Consumer Protection and Enforcement Network (ICPEN) have unveiled an update of ICPEN's website to help members identify and respond to a vast range of consumer challenges that cross international borders.

Protecting Consumers Worldwide

ICPEN is an international network of consumer protection authorities that aims to protect consumers from fraudulent, deceptive, and unfair commercial practices around the world by sharing information about cross-border issues and encouraging global cooperation among law enforcement agencies.

ICPEN's updated website—which includes a mobile-friendly version—provides consumers with information on how to avoid scams and shop safely online. The site also includes information about how consumers can find help and file a complaint in cross-border disputes.

Reporting Scams

Consumers who believe they have been a victim of an international scam can file a complaint at, ICPEN's online complaint website. For ease of use, the complaint site is available in eight languages including English, French, German, Japanese, Korean, Polish, Spanish, and Turkish.

The updated ICPEN website also provides new tools for members to share intelligence securely on emerging fraudulent, deceptive, and unfair commercial practices.

Visit the ICPEN website for additional information and consumer resources.