AT&T to Pay $700,000 Fine, Offer Refunds to Some Data Plan Users
AT&T has agreed to pay the federal government $700,000 and offer refunds to customers for mistakenly forcing some smartphone users into monthly data plans.
In late 2009, AT&T began to require new smartphone customers to subscribe to monthly data plans. Existing subscribers with pay-per-use plans or no plan at all had to get a monthly plan when they upgraded to a new smartphone.
The requirement wasn't supposed to apply when subscribers replaced a lost or broken phone through an insurance program or warranty, or if they moved to a different AT&T service area. But a computer error moved those customers into monthly plans anyway.
AT&T must now give customers the option to restore the older plans and give refunds, which the Federal Communications Commission (FCC) says could be worth up to $30 a month.