Batteries in Refurbished Samsung Galaxy Note Phones Recalled Due to Fire and Burn Hazards

The batteries were installed by FedEx Supply Chain and distributed through AT&T's Insurance program

Batteries in Refurbished Samsung Galaxy Note Phones Recalled Due to Fire and Burn Hazards
Image: NCCC
August 16, 2017

A new safety recall issued by FedEx Supply Chain affects about 10,200 batteries in refurbished AT&T Samsung Galaxy Note 4 smartphones. These batteries can overheat, posing fire and burn hazards to consumers.

Recalled product details

The recalled batteries were placed into refurbished AT&T Samsung Galaxy Note 4 smartphones by FedEx Supply Chain and distributed through AT&T's Insurance program between December 2016 and April 2017.

FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries in question are non-OEM—which means they were not supplied as original equipment by Samsung.

To date, FedEx Supply Chain says that it has received one report of a counterfeit battery overheating. There have been no reports of injuries or property damage.

What should consumers do?

Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive a free, new replacement battery and a postage paid box to return the recalled cellphone battery by mail from FedEx Supply Chain.

A green dot has been affixed to the replacement batteries. FedEx Supply Chain is directly contacting consumers.

Those with additional questions about this recall can contact FedEx Supply Chain at (800) 338-0163.