Beware of 'Can You Hear Me' Phone Scams Continuing to Target Unsuspecting Consumers
If you receive this type of call, hang up immediately and then report it
Be on the lookout for scam callers that want you to clearly say the word "yes" during a call. The scammer can then later use a recording of the response to authorize unwanted charges on your utility or credit card account.
Callers Impersonate Legitimate Callers
According to the Federal Communications Commission (FCC), the fraudulent callers impersonate representatives from organizations that provide a service and may be familiar to the person receiving the call, such as a mortgage lender or utility, to establish a legitimate reason for trying to reach the consumer.
Can You Hear Me? Is this So-and-So?
The scam begins when a consumer answers a call and the person at the end of the line asks, "Can you hear me" or "is this so-and-so?" The caller then records the consumer's "Yes" response and thus obtains a voice signature. This signature can then be used by the scammers to pretend to be the consumer and authorize fraudulent charges via telephone.
Hang Up; Don't Say Anything
If you receive this type of call, immediately hang up. If you have already responded to this type of call, review all of your statements such as those from your bank, credit card lender, or telephone company for unauthorized charges. If you notice unauthorized charges on these and other types of statements, you have likely been a victim of "cramming".
Anyone who believes they have been targeted by this scam should immediately report the incident to the FCC.
The agency stresses that consumers should always be on alert for telephone scams. The following tips can help ward off unwanted calls and scams:
- Don't answer calls from unknown numbers. Let them go to voicemail.
- If you answer and the caller (often a recording) asks you to hit a button to stop receiving calls, just hang up. Scammers often use these tricks to identify, and then target, live respondents.
- If you receive a scam call, write down the number and file a complaint with the FCC so it can help identify and take appropriate action to help consumers targeted by illegal callers.
- Ask your phone service provider if it offers a robocall blocking service. If not, encourage your provider to offer one. You can also visit the FCC's website for information and resources on available robocall blocking tools to help reduce unwanted calls.
- Consider registering all of your telephone numbers on the National Do Not Call Registry.