Cane Creek is recalling about 5,500 bicycle shock absorbers because they are labeled incorrectly.
The shocks are marked with graphics that incorrectly identify the adjustment directions for High Speed Rebound (HSR) damping. HSR on the shock is decreased by turning the adjuster counter-clockwise and increased by turning it clockwise. The incorrect graphics present the opposite. Following these directions will cause unexpected behavior by a bike's suspension.
The company has already received four customer complaints, including one report of injuries.
Consumers should immediately stop using the product and contact Cane Creek for a repair decal kit to correct the HSR adjustment markings.
The recall affects Cane Creek Cycling Components DBINLINE bicycle rear shock absorbers. Recalled products have a serial number on the underside of the top valve body in the following ranges: AA00002 – AA07304 and SA00077 – SA03926.
The shocks were sold separately, but also along with mountain bikes. For a complete list of affected bikes, visit the Consumer Product Safety Commission (CPSC) website. They were sold through distributors and retailers globally from May 2014 through September 2014 for about $495 each or included in the price of the bike.
Cane Creek Cycling Components can be contacted at (800) 490-3663.