CFPB Now Accepting Consumer Complaints on Payday Loans
Image: Stock.xchng
January 14, 2014

The Consumer Financial Protection Bureau (CFPB) is now accepting complaints from consumers that have encountered problems with payday loans. Payday loans, also known as "cash advances" or "check loans," are often short-term, small dollar loans, generally for $500 or less.

"Before the Consumer Bureau, consumers who had trouble with payday lending products had few places to turn," said CFPB Director Richard Cordray. "By accepting consumer complaints about payday loans, we will be giving people a greater voice in this market."

Payday loans are often described as a way for consumers to bridge a cash flow shortage between paychecks or the receipt of other income. They can offer quick access to credit, especially for consumers who may not qualify for other credit, but can come at a high cost.

Payday lenders have sprung up across the country over the past 20 years, beginning in storefront locations. Many payday loans now are also offered through the Internet. The CFPB has authority to oversee the payday loan market and began its supervision of payday lenders in January 2012.

The CFPB has taken a number of steps to learn more about the marketplace for payday loans, and released a report on payday loans earlier this year. That report found that payday products can lead to a cycle of indebtedness for many consumers.

Consumers can submit payday loan complaints to the Bureau about:

  • Unexpected fees or interest
  • Unauthorized or incorrect charges to their bank account
  • Payments not being credited to their loan
  • Problems contacting the lender
  • Receiving a loan they did not apply for
  • Not receiving money after they applied for a loan

The CFPB began taking consumer credit card complaints on July 21, 2011, and now accepts complaints about mortgages, bank accounts and services, private student loans, consumer loans, credit reporting, debt collection, and money transfers.

To submit a complaint to the CFPB, consumers can:file a complaint online, call toll-free 855-411-CFPB (2372), or send a letter. Mail to: Consumer Financial Protection Bureau, P.O. Box 4503, Iowa City, Iowa 52244.