piggy bank with coins /
Image: Pixabay

Across all incomes, consumers report a desire to save more than they actually do

October 03, 2016

The Consumer Financial Protection Bureau (CFPB) has released the results of a Project Catalyst research project finding that offering a small incentive to prepaid card users to put some of their money into a savings "wallet" doubled uptake of the wallet.

The study also found that the consumers who chose to save using the wallet continued to save after the pilot ended. And it found that participants who were offered an incentive to open the savings wallet reported significantly less payday loan use than those who were not offered the incentive.

"Promoting savings among consumers is an important goal for the Consumer Bureau. This Project Catalyst research shows that encouraging and enabling users of prepaid cards to set aside funds can help people reach their short-term financial goals," said CFPB Director Richard Cordray. "Importantly, it also shows that consumers who are encouraged to save can reduce their use of payday loans."

The Dodd-Frank Wall Street Reform and Consumer Protection Act mandates that the CFPB provide assistance regarding the offering of financial services to underserved populations and conduct research on the experiences of such consumers in the financial marketplace. Across all incomes, consumers report a desire to save more than they actually do. But many consumers, especially those who are low income, may not have savings accounts. These consumers often must instead rely on a single checking or prepaid account for both day-to-day expenses as well as saving, which can make it challenging to develop regular saving habits.

American Express launched a pilot program that encouraged certain prepaid card users to set money aside in a non-interest bearing savings wallet that was separate from funds used for regular transactions. The company tested several strategies to encourage savings. Marketing efforts included encouragement via email or direct mail.

Messages to consumers included generally touting the benefits of setting aside funds, and highlighting the automatic transfer feature they could sign up for. Another strategy was a promotional incentive that gave customers $10 on their prepaid card if they put in $150 of their own money in the savings wallet by a certain date.

The trial program included about 540,000 prepaid card users, many of whom were low- and moderate-income consumers. Many of the participants did not have access to traditional savings accounts and may face unique challenges building savings. The company agreed to share its data from the pilot with the Bureau. Appropriate precautions were taken to ensure that individual consumers could not be identified through the data. The project included a follow-up survey nine months after the trial ended.

Over the past three years the Bureau has launched a series of initiatives focused on empowering consumers with resources and tools to help increase their financial capability and to build savings. These efforts include Your Money Your Goals, a nationwide effort to provide financial education and tools to those working in low-income communities. It also includes CFPB's Ready? Set. Save! initiative to promote tax-time savings among low-to-moderate income consumers and raise awareness about their options for saving a portion of their tax refund.

The Bureau's Project Catalyst initiative is designed to encourage consumer-friendly developments in markets for consumer financial products and services. The Bureau views this initiative as an important means of fulfilling its mandate under the Dodd-Frank Wall Street Reform and Consumer Protection Act to provide all consumers access to fair, transparent, competitive, and innovative markets.

A summary of the research is available here.

Sponsored Links
Other Popular Stories