Court Order Bans N.C. Security Company from Making Illegal Sales Calls

Court Order Bans N.C. Security Company from Making Illegal Sales Calls
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May 15, 2015

An Iredell County-based security company is banned from making illegal sales calls following more than 1,000 complaints from North Carolina residents.

In response to a lawsuit filed by the North Carolina Attorney General's Office, a court order prohibits ISI Alarms NC and any telemarketers it hires from making misleading sales calls that include automated recordings, which are illegal in the state.

The defendants must also pay $136,000 to the North Carolina Attorney General's Office over two years and will owe $1 million in civil penalties if they fail to abide by the judgment or have misrepresented how much money they have.

The 2013 lawsuit alleged that thousands of illegal sales calls were placed to North Carolina home and mobile phone numbers over two years. The calls began with a recorded message claiming that the Federal Bureau of Investigation or State Bureau of Investigation had received reports of recent break-ins in the area. Consumers who continued on the call received a sales pitch for the alarm company.

It's a violation of federal law to make most recorded sales calls to any number on the National Do Not Call Registry, but in North Carolina it's illegal to make any sales calls that use recorded messages regardless of the federal registry.

ISI Alarms NC will be required to ensure that any telemarketing or lead generation firms it hires follows rules in the court order or the company will be found responsible and will have to pay the full judgement.

Protecting Yourself Against Robocalls

"Most legitimate companies abide by telemarketing rules but some try to skirt the law, while other calls are simply trying to scam you,"Attorney General Roy Cooper warned. "If you're on the National Do Not Call Registry and still getting unwanted sales calls, report them to our office and help us enforce the law."

  • Never provide personal financial or other confidential information in response.
  • Don't "press 1" for more information or to stop the calls. Pressing a number verifies that your telephone number is valid and will likely lead to more calls.
  • Scammers can manipulate (or "spoof") Caller ID, so don't rely on that to decide whether or not a call is legitimate
  • Report the calls to the North Carolina Attorney General's Office.
  • Register your numbers on the National Do Not Call Registry if you haven't already.
  • Be skeptical of any telemarketing calls you receive.