Customer Information, Including Social Security Numbers, Mishandled at Raleigh DMV Office

As many as 24,000 people may have had their personal information accidentally exposed

Customer Information, Including Social Security Numbers, Mishandled at Raleigh DMV Office
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April 5, 2017

Up to 24,000 people may have had their personal information—including Social Security numbers—may accidentally exposed at the Spring Forest Road driver license office in North Raleigh, says the North Carolina Division of Motor Vehicles (DMV).

The affected records were collected between September 1, 2016 and March 7, 2017.

The agency conducted its own investigation and found no evidence of the information being revealed to any third party individuals or groups. However, it is urging the affected consumers to watch their credit reports for any suspicious activity, just in case.

The information should have been shredded, but an equipment issue led to the boxing of the records instead to be disposed of later. The office cleaning crew collected the boxes by mistake and disposed of them as normal trash.

Personal information that could have been exposed includes names, addresses, dates of birth, and Social Security numbers. The agency determined by 391 forms may have included Social Security numbers, while an additional 23,000 may have included names, addresses, and dates of birth.

The DMV is issuing letters to the affected consumers this week, urging them to monitor their credit reports. It has replaced the faulty equipment, it says, and is now shredding sensitive documents daily once again. It has also retrained the North Raleigh office staff in proper document disposal and storage procedures.

The office manager will also be disciplined.

For more information, consumers can contact the DMV at 866-294-6750.