Duke Energy Warns of Phone Scam Targeting its Customers
Duke Energy is warning of a growing and tenacious phone scam that is targeting its customers.
The company reports that phone scammers posing as Duke Energy employees are calling customers and demanding payment for supposed delinquent bills. The caller will often request that the customer put the money on a prepaid debit card and will then ask for the card number.
The scammer may also threaten to turn off the customer's power if a payment is not immediately received.
Making this ruse even more convincing, these sophisticated scam artists also have the ability to rig caller ID to make it appear to the customer as if it is actually Duke Energy on the other end of the line.
The bottom like, THIS IS A SCAM. Duke Energy says that it will NEVER call a customer to demand immediate payment about money owed without first sending a notification by mail. The company will also never ask for a credit or debit card number over the phone.
If you receive a call from someone claiming to represent Duke Energy and have any doubts, HANG UP and call the company yourself at 800-452-2777 to verify any potential issues with your account.
Remember, you are NOT required sign anything or give personal information to anyone calling you on the phone, sending you an email or showing up at your door.