European Plug Heads Sold with Power Adaptors Recalled Due to Electric Shock Hazard

The plug heads can break, exposing metal prongs

European Plug Heads Sold with Power Adaptors Recalled Due to Electric Shock Hazard
Image: CPSC
August 8, 2017

Approximately 6,900 European plug heads for NVIDIA SHIELD power adaptors are being recalled. The plug heads can break, exposing metal prongs and posing an electric shock hazard.

What's being recalled?

This recall involves European plug heads for power adaptors included with NVIDIA SHIELD World Charger Kits, as well as with NVIDIA SHIELD tablet computers and TVs intended for use in Europe.

The European plug head has two thin round metal prongs within a black plastic hexagonal extender on a black plastic base plate that can be attached to the power adaptor. The power adaptor has the model number SPA011AU5W2 and the NVIDIA name and logo etched on the side of the adaptor where the European plug head can be attached.

There are six different plug heads that come with the World Charger Kit. Only the European plug head is being recalled.

Injuries and Incidents

There have been no reports of injuries or incidents in the U.S. related to this recall, to date. NVIDIA has received nine reports of the European plug heads breaking overseas, including six reports of consumers receiving electrical shocks.

The affected power adaptors were sold online through NVIDIA, Amazon, Best Buy, and New Egg from October 2015 through June 2017 for about $30 each.

What should consumers do?

Consumers should immediately stop using the recalled European plug heads and contact NVIDIA for a free replacement.

For more information on this recall, contact NVIDIA by calling (800) 797-6530.