Feds Probing Nissan Recall Remedy after Consumer Complaints Persist

Feds Probing Nissan Recall Remedy after Consumer Complaints Persist

March 23, 2015

The National Highway Traffic Safety Administration (NHTSA) has launched an investigation affecting a range of Nissan and Infiniti vehicles that were previously recalled and repaired. Following the recall remedy, the agency has continued to receive consumer complaints involving the vehicles.

An estimated 990,000 vehicles could be impacted.

In April 2014, Nissan North America launched safety recall 14V-138 to address problems with the Occupant Classification System (OCS) algorithm in the following vehicles: model year 2013-2014 Nissan Altima, Pathfinder, Sentra and LEAF; 2013 Infiniti JX35; 2014 Infiniti QX60 and Q50; and 2013 Nissan NV 200/Taxi vehicles.

According to Nissan, the OCS may not properly classify adult front passenger occupants and deactivate, or turn off, the passenger's frontal airbag for an adult occupant.

Since the recall was launched, NHTSA's Office of Defects Investigation (ODI) has received 124 complaints alleging problems with the OCS after the recall repairs and/or other OCS related repairs were made by Nissan/Infiniti dealers.

The majority of the complaints allege that the passenger airbag status light stays on (i.e., indicating passenger airbag is turned off) for adult front passengers. Some of the complaints state that multiple repairs have been made by dealers, but the problem still persists.

ODI has opened this Recall Query into the matter to investigate the effectiveness of Nissan's recall remedy (a software update) and find out whether any other OCS related problems exist in the impacted vehicles.

If additional problems are found, another safety recall could be issued for all affected Nissan and Infiniti vehicles.

Vehicle owners with additional questions should contact their local Nissan/Infiniti dealer.