Fire, Burn Hazard Prompts Water Filtration Dispenser Recall from Nestlé
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Fire, Burn Hazard Prompts Water Filtration Dispenser Recall from Nestlé

the company has received 15 reports of the units overheating

august 1, 2017

what's the problem?

Nestlé Waters North America has announced that it is recalling about 12,300 AccuPure floor standing filtration dispensers. The dispensers can overheat and smoke, posing fire and burn hazards to consumers.

The recall applies to dispensers with model number HB215-3G(black) and HW215-3G(white). They measure 44.6 inches by 12.5 inches. The upper front panels of the units have an AccuPure logo and an illuminated clock display. The model number can be found on a white sticker on the back of the dispenser.

The units connect to the customer location's plumbing system, draw and filter water from the local system, and then dispense the filtered water through the unit.

reports of overheating

Nestlé Waters has received 15 reports of AccuPure filtration dispensers overheating, including seven reports of units emitting smoke or catching fire. No injuries have been reported.

The affected products were sold and rented to businesses nationwide from April 2011 through April 2017 as part of individual service contracts with Nestlé Waters. A limited number of units were purchased by these consumers for between $700 and $900, depending on the filtration system used.

next steps

Consumers should immediately unplug the recalled water dispensers and stop using them. Nestlé Waters is contacting owners directly to schedule installation of a replacement unit.

Customers with questions about this recall can contact the company at (844) 895-9691.