Fire Hazard in Battery Packs Lead to Recall from PNY Technologies

PNY Technologies lithium polymer battery pack model number T10400
Image: NCCC
November 12, 2015

PNY Technologies is issuing a recall for battery packs that pose fire and burn hazards to consumers.

The company is voluntarily recalling about 56,000 portable lithium polymer battery packs. According to reports, these battery packs can overheat and vent flames, exposing consumers to injury risk.

The recalled item, model number T10400, is used to charge USB-enabled smartphones, tablets and other USB-powered devices. The batteries are black or grey hand-held devices, 4 inches x 2.75 inches x 0.75 inches, with two USB outputs and four blue LED lights. PNY is laser-printed along the bottom on the front of the battery.

The batteries were sold at Best Buy, Office Depot, Office Max and other retail stores nationwide and online at Amazon and Fry's from January 2014 through August 2015 for about $50.

PNY has received one report of venting with flames. No injuries have been reported.

Consumers should immediately stop using the recalled batteries and contact PNY for a free replacement rechargeable battery.

Customers with questions about the recall can contact PNY Technologies by phone at (888) 316-1194 or by email at Tech-Support-T10400@pny.com.

Get Connected with Consumer Connections

Stay up-to-date about issues that really matter! Get the Consumer Connections newsletter!

We're committed to providing you with information you need to make you a better, more informed consumer. Whether it's a vehicle recall, a product recall, or a new scam, we feature it in Consumer Connections.

So why not give it a try? Go on. All of your friends are doing it. It's completely free and comes just once a week.

Have you ever noticed that your bank account somehow had 'extra' money in it even though you knew for a fact it wasn't yours? If so, you are not alone. It happens more often than you would think. All it takes is for a bank teller to type in one wrong number at the time a deposit is being made.

Advances in airbag technology have made 10 and two quite dangerous, according to the American Driver and Traffic Safety Association. The old position puts the driver's fingers, hands and arms in the way of the airbag, which deploys at speeds of nearly 250 mph.

Have you ever considered using toothpaste on your car to take out a few of those minor scratches? If the scratch hasn't yet penetrated the clearcoat, there is a good chance that you can fix the problem with a little bit of elbow grease and whitening toothpaste.

Tell all of your friends and family that you have some type of consumer complaint. We bet that at least half of them will tell you to contact the Better Business Bureau (BBB) for some kind of resolution. But can the BBB really help consumers? It really isn't what you think it is.