Ford Issues Extended Warranty to Cover Throttle Body Assemblies
the warranty comes after nccc petitioned the federal government to recall the affected vehicles
There's good news for thousands of consumers affected by defective throttle bodies on Ford Escape and Fusion, and Mercury Milan and Mariner vehicles.
Extended Warranty Issued
Ford has recently agreed to issue an extended warranty to cover any potentially defective throttle body assemblies within certain limits. The program extends the warranty coverage of the throttle body to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.
What does this mean for you?
If your throttle body fails and you fall within the criteria, you can have your throttle body replaced free of charge at any Ford dealership.
This warranty is a one-time repair program. If your vehicle has already exceeded the warranty's time or mileage limits, this coverage will last through January 31, 2015.
Which Vehicles Are Covered?
The extended warranty covers certain model year 2009-2013 Ford Escape, Ford Fusion, Mercury Milan and Mercury Mariner vehicles. Extended warranty coverage is automatically transferred to subsequent vehicle owners.
Owners that have already paid for repairs relating to the electronic throttle body will be eligible for a refund. Vehicle owners that qualify for the extended warranty can expect to receive official notice of the program from Ford in the mail. If you do not receive information but believe you are covered by this program, you should contact Ford.
Investigation By NHTSA
The National Highway Traffic Safety Administration (NHTSA) opened an investigation into throttle body failures in 2012 after receiving a defect petition from the North Carolina Consumers Council (NCCC). We initiated the defect petition after receiving numerous consumer complaints alleging sudden stalling and engine surging in model year 2005 through 2012 Ford Escape vehicles. This investigation has subsequently been closed with the announcement of the extended warranty program.
Ford initially denied that any serious problem existed, saying in a statement that no "unreasonable risk to motor vehicle safety" existed.
For additional information on the extended warranty or the refund process, owners should contact Ford toll-free at (800) 392-3673 and reference Consumer Satisfaction Program 13N03.
What Can NCCC Do For Me?
We regret that we are not able to offer any specific guidance for consumers experiencing this issue. The investigation is now closed (see updated information below) and the time limits for the extended warranty has expired for many vehicles. You may success with filing small claims actions through a local court or by hiring a private attorney.