FTC Returns Nearly $20 Million in Additional Refunds to T-Mobile Customers

T-Mobile agreed to fully refund unwanted third-party charges to its customers

FTC Returns Nearly $20 Million in Additional Refunds to T-Mobile Customers
Image: Pixabay
February 2, 2017

The Federal Trade Commission (FTC) is mailing refund checks totaling nearly $20 million to more than 617,000 T-Mobile customers who had third-party charges added to their mobile bills.

These refunds are the result of a 2014 settlement with T-Mobile, which also involved all 50 states and the District of Columbia, as well as the Federal Communications Commission (FCC).

As part of the settlement, T-Mobile agreed to fully refund unwanted third-party charges to its customers who applied for a refund. The company also agreed to remit to the FTC any remaining funds of up to $90 million that were not distributed under the order. The FTC is using the remaining settlement money to send checks to customers who had third-party charges placed on their bills but did not participate in T-Mobile's refund program.

The average refund check amount per customer is $32. Recipients should deposit or cash checks within 60 days.

The FTC reminds consumers that it never requires people to pay money or provide personal account information to cash refund checks.

If you have questions about this case, contact the FTC's refund administrator at (844) 746-4695.

To learn more about the FTC's refund program, visit ftc.gov/refunds.