General Motors Issues Extended Warranty Program for Certain Chevrolet, GMC, and Cadillac SUVs

The air conditioning system on the affected vehicles could fail

General Motors Issues Extended Warranty Program for Certain Chevrolet, GMC, and Cadillac SUVs
Image: NCCC
November 30, 2017

If you notice that your vehicle's air conditioning isn't working as well as it used to, listen up. General Motors (GM) has extended the warranty coverage on some model year 2015-2017 Chevrolet Tahoe, Chevrolet Suburban, GMC Yukon, GMC Yukon XL, Cadillac Escalade, and Cadillac Escalade ESV vehicles that may experience cracked combination transmission fluid oil and AC condenser coolers. So you can potentially qualify for a free car air conditioning repair!

In a letter mailed to owners, GM notes that these vehicles may have a condition where thermal cycling on the combination transmission fluid oil and AC condenser coolers can create a crack, allowing AC refrigerant to escape and subsequently deactivating the vehicle's air conditioning system.

Extended Warranty Terms and Coverage

On the affected vehicles, the warranty for this condition is being extended to five (5) years or 60,000 miles, whichever occurs first, or six (6) years or 72,000 miles for Cadillac vehicles, whichever occurs first, from the date the vehicle was originally placed into service regardless of ownership.

Diagnosis or repair for other conditions is not covered under this program. Transmission fluid/oil leaks or refrigerant leaks that are caused by a collision, or damage from stone/rock impingement, road debris, etc. are not covered by this special warranty program.

This warranty extension covers air conditioning condenser refrigerant leaks at the coupler located at the upper right coupler as viewed from the front of the vehicle.

What if I already Paid for repairs?

Automotive air conditioning repairs can be pricey, so there's good news if you've paid for this repair already. GM is also offering reimbursement to owners through November 20, 2018 if they experienced this problem and paid for repairs. Courtesy transportation is available for customer whose vehicles are involved in the product program and still within the warranty coverage period.

Find Out More

Owners of model year 2015-2017 Chevrolet Tahoe, Chevrolet Suburban, GMC Yukon, GMC Yukon XL, Cadillac Escalade, and Cadillac Escalade ESV vehicles with questions or concerns about this extended warranty program to the vehicle's air conditioning system should contact their dealers or General Motors directly and reference special program 17336.

Cadillac - 800-458-8006
Chevrolet - 800-222-1020
GMC - 800-462-8782
Puerto Rico (English) - 800-496-9992
Puerto Rico (EspaƱol) - 800-496-9993
Virgin Islands - 800-496-9994