Impact Hazard Prompts Roller Shade Recall from Lutron Electronics

Lutron Electronics Plug-in or Manual Shade
Image: NCCC
February 3, 2016

Lutron Electronics has issued a recall for shades due to a danger posed to consumers.

The manufacturer's announcement applies to custom-ordered made-to-measure Serena and Sivoia QS Triathlon roller shades. The window shades can become dislodged from their brackets and fall. About 30,000 sets of shades are potentially defective.

Lutron Electronics has received 36 reports of incidents of shades falling from mounting brackets. No injuries have been reported.

A list of the model numbers included in the recall can be found on the Consumer Product Safety Commission (CPSC) website. The model numbers are printed on a white label located on the shade battery rail, the support backbone (for plug-in and manual shades), or on the inside of the shade fabric wrapped head rail.

The recalled shades will feature a date code from W45 to Y46. The letter represents the year and the number represents that week of the year (W = 2013, X = 2014, Y = 2015). For example, the code Y46 is for the manufacturing week ending on November 13, 2015.

The label on affected shades also contains a product family name at the top of the label – either Serena or Sivoia QS Triathlon. The majority of the shades are battery-operated and controlled by a Lutron remote control. Some of the models are plug-in and some are manual. All the models are cordless.

Consumers could purchase these items at Home Depot, Lowes, specialty window shading dealers, and SerenaShades.com from November 2013 through November 2015 for between $280 and $2,400.

Consumers should contact Lutron immediately for instructions on inspecting their roller shades and to receive a free repair kit to prevent the shade from falling. Those with recalled roller shades installed on doors should contact Lutron to receive a free replacement shade.

For more information or questions about this recall can contact Lutron Electronics at (844) 478-2033.