Johnson Health Tech Recalls Matrix ClimbMills Due to Fall Hazard

the stop/pause controls on the right handgrip could possibly malfunction, posing a fall hazard to the user

Johnson Health Tech Recalls Matrix ClimbMills Due to Fall Hazard
Image: NCCC
December 9, 2016

Johnson Health Tech has issued a recall of approximately 10,500 Matrix ClimbMills due to the possibility of the stop/pause controls on the right handgrip malfunctioning when in use, posing a fall hazard to the user.

This recall involves Matrix ClimbMill stair-step exercise machines with the following frame serial numbers:

  • CS17111100102 - CS17120901766
  • CS21130800080 - CS21130500062
  • CS22130602881 - CS22130602863
  • CS23130800001 - CS23140703749
  • CS23B131100001 - CS23B140701050
  • CS24140700001 - CS24150702803
  • CS24C140800001 - CS24C150200900
  • CS24H150100001 - CS24H150500049

Only ClimbMills that have a right handgrip with the words STOP and Pause printed on them are included in this recall. The frame serial numbers are located on the bottom front of the base near the power switch. The ClimbMills are black and gray with Matrix printed on the side of the machine. These four-step exercise machines are used in commercial fitness facilities such as health clubs, hotels, apartment complexes, rehabilitation centers, schools, and municipal facilities.

To date, the firm has received 19 reports of incidents involving the stop/pause handgrip malfunctioning, including eight reports of injuries such as scrapes, bumps, and a shoulder dislocation.

The recalled products were sold at Johnson Health Tech North America and its commercial fitness equipment dealers nationwide from December 2011 through September 2015 for between $8,000 and $13,000.

Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is also contacting known purchasers of the recalled ClimbMills directly.

Consumers with additional questions or concerns about this recall should contact Johnson Health Tech at (866) 218-3674.