Mold Found on Gaming Headsets Leads to Recall from Turtle Beach

Mold Found on Gaming Headsets Leads to Recall from Turtle Beach
Image: NCCC
October 20, 2015

Attention gamers: there may be an unwelcome feature in your headset.

This week, the Turtle Beach Corporation announced a recall for its Ear Force XO FOUR Stealth gaming headset after the discovery of mold spores. Mold poses a risk of respiratory or other infections in individuals with chronic health problems. The company is recalling almost 60,000 headsets.

The XO Four Stealth is multi-use, but is marketed for use with Xbox One gaming systems. The headsets are black with green trim and have soft ear-cups, an audio controller and a removable microphone. They are packaged with an audio adapter. Recalled units have a 13-character alphanumeric serial number that includes C16 through C25 and do not have a green dot under the windscreen of the microphone. The serial number is printed on the inside of the headband of the headset and on the bottom flap of the box.

Consumers could purchase this product at Best Buy, GameStop, Target and Walmart nationwide and online from June 2015 to September 2015 for about $100.

The company has received six reports of mold on the headsets. No adverse reactions have been reported.

Consumers should immediately place the recalled headset into a plastic bag with the original box and any components, tie or tape the bag closed, and contact Turtle Beach for instructions on how to return the product for a free replacement gaming headset.

Customers with questions about the recall can contact Turtle Beach at (855) 868-4832.