Mountain Bike Shock Absorbers Recalled Due to Fall and Injury Hazards

Outer sleeve of the rear shock absorber can rupture and contact other parts of the bicycle or the rider

Mountain Bike Shock Absorbers Recalled Due to Fall and Injury Hazards
Image: NCCC
November 1, 2016

Fox Factory is recalling shock absorbers for its mountain bikes due to fall and injury hazards.

The outer sleeve of the rear shock absorber may rupture and come into contact with other parts of the bike or with the rider. This poses a fall and injury hazard.

Approximately 6,100 shock absorbers are affected by the recall, plus roughly 1,200 sold in Canada. All model year 2016 and some 2017 FLOAT X2 rear shock absorbers, sold both individually and installed on YT, Giant, Pivot, Intense, Ibis, Scott, Trek, GT, Knolly, Norco, Rocky Mountain, Diamondback, Morpheus, Foes Racing, Orbea and Canyon full-suspension mountain bikes and frames, are involved in the recall.

The absorbers are either solid black or black and gold with an air sleeve construction. FLOAT X2 is printed on the external reservoir that is connected to the blue compression and red rebound adjusters, which are laser-etched with X2 and RVS. The affected absorbers do not have a 250 psi max label located directly under the air fill boss on the absorber's outer sleeve.

The recalled shock absorbers were sold at independent bike stores across the country as well as online at JensonUSA, Pro Bike Supply, Universal Cycles, Go-Ride, and other online bike retailers from March 2015 until September 2016. They were installed as original equipment on full-suspension bikes and frames sold for between roughly $2,700 and $10,000 and sold individually for approximately $600 as an aftermarket accessory.

To date, Fox Factory has received seven reports of the outer sleeve rupturing, though there have been no injuries reported.

Consumers are urged to stop using bikes equipped with the recalled shock absorbers immediately and return them to the place of purchase for a free repair. Any consumer who cannot return his or her bike should contact the company to receive instructions on how to obtain a free repair.

Consumers with questions can reach Fox Factory at (855) 360-3488.