After Discovering System Error, NCDMV is Encouraging Drivers to Report Inaccurate Driving Records

Affected drivers should report any inaccuracies in their driving record to NCDMV

After Discovering System Error, NCDMV is Encouraging Drivers to Report Inaccurate Driving Records
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June 2, 2016

The North Carolina Division of Motor Vehicles (NCDMV) is encouraging drivers who believe their driving record may contain inaccuracies or may not reflect court decisions made within the past year to contact the Division as soon as possible.

NCDMV recently discovered an error in its electronic reporting system that resulted in the compilation of inaccurate driving records.

NCDMV says that it is on track to complete new programming to solve the problem within the next two weeks.

"We are here to help citizens update their records to accurately reflect court decisions and the re-instatement of driving privileges," NCDMV Commissioner Kelly J. Thomas said. "As soon as we discovered these inaccuracies in our records system, we began working to correct affected driver records and fix the technical glitch that contributed to the issue."

North Carolina drivers who believe that their driving record may have been impacted by the DMV system error are asked to call the Division's Adjudication Hearings Office at (919) 861-3807. According to Commissioner Thomas, these calls will assist NCDMV in identifying and correcting individual driving records as quickly as possible. Meanwhile, the Division will continue to research and identify inaccurate driving records.

To ensure that those affected are assisted promptly, NCDMV says that an Adjudication Officer will return calls from NC drivers within two business days and then send a letter noting the correction made to their driving record.

NCDMV will request the proper court documentation from drivers to update outdated records.