Potentially Defective Protect Smoke + CO Alarms Recalled by Nest Labs

about 440,000 devices are included in the manufacturer's recall

Potentially Defective Protect Smoke + CO Alarms Recalled by Nest Labs
Image: NCCC
May 22, 2014

what's being recalled?

Nest Labs is recalling roughly 440,000 Nest Protect Smoke + CO Alarms. Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled.

are all alarms included?

This recall includes all Nest Protect Smoke + CO alarms. The alarms are made of black or white plastic and are about 5.25 inches square with rounded corners and about 1.5 inches deep. The word 'nest' is on a large button on the face of the alarm. Consumers can enable the alarms to be controlled by a computer or a smartphone over a wireless network. The alarms have a Nest Wave feature, which allows users to temporarily silence some alerts or cancel a manual test by vigorously waving an arm near the unit that triggered the alarm. Nest Protect Smoke + CO alarms came from the factory with the Nest Wave feature enabled and with the slider button in the 'On' position in Nest Protect Settings.

Nest Protect Smoke + CO alarms were sold at Best Buy, Home Depot and other retailers nationwide, as well as online from November 15, 2013 through April 3, 2014 for about $130.

next steps

The necessary repair to the recalled Nest Protect alarms is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions:

Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out.

Consumers whose Nest Protect devices are connected to their wireless network and linked to a Nest account should immediately confirm the receipt of an automatic repair that disabled the Nest Wave feature by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is set to 'off' and grayed out. No further action is required and consumers can continue to use their devices.

contact

For more information on this recall, contact Nest Labs toll-free at 800-249-4280 anytime.