Office Supply Telemarketers Will Pay $7 Million for Deceiving Consumers

The defendants tricked child care centers, schools, and police and fire departments into paying for office supply products they never ordered

Office Supply Telemarketers Will Pay $7 Million for Deceiving Consumers
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September 27, 2017

An office supplier and its owner will pay $7 million to settle charges brought by the Federal Trade Commission (FTC).

The FTC charged with defendants with tricking child care centers, schools, and police and fire departments into paying for office supply products they never ordered.

"Billing for unordered merchandise is against the law, and small businesses like those affected here are under no obligation to return or pay for items they did not order," said FTC Acting Chairman Maureen K. Ohlhausen. "This enforcement action is yet another example of the FTC's efforts to protect hard-working small businesses from scams."

Fraudulent Behavior

According to the FTC, Telestar Consulting Inc. and Karl Wesley Angel offered an initial shipment represented either as free or as a low-cost "good deal." If people agreed to make a purchase, the defendants did not disclose the total cost, quantity, and terms of the sale.

The FTC alleged that Telestar, doing business as United Business Supply and, later, as Kleritec, also sent additional shipments of merchandise without obtaining the consumer's agreement, misrepresenting that consumers had agreed to the shipments. When consumers challenged the invoices they received or did not pay promptly, the defendants threatened to send them to "collections." Those who paid, mistakenly—believing they had to—often received even more unordered merchandise and bills for payment.

The settlement order

Under the settlement order, Telestar and Angel are banned from telemarketing nondurable office, cleaning, educational, and art supplies to consumers. They are also banned from sending merchandise without the recipient's prior consent (unless it is clearly marked as a free sample), sending a bill or requesting payment for products without prior consent, or violating the Unordered Merchandise Statute.

The FTC order also prohibits the defendants from misrepresenting that consumers are obligated to pay, that goods are being shipped as part of a prior order, or that consumers have agreed to pay for multiple shipments. It also bars them from illegal debt collection practices, and, in connection with the selling of any good or service, requires them to clearly disclose the total amount and quantity, and all material conditions to buy, receive, or use the goods.

Additionally, the defendants are prohibited from profiting from consumers' personal information they had obtained, and from attempts to collect on the accounts of prior customers.

The order imposes a $7 million judgment against the defendants that must be paid to the FTC within one year, including $1.6 million that must be paid within seven days of the order. The agency says that it intends to distribute these funds to victims.

Small Business Resources

For more information and resources for small businesses about avoiding scams and, protecting computers and networks, and keeping customer and employee data safe, visit FTC.gov/SmallBusiness.