Operators of Tech Support Scheme to Pay $10 Million in Consumer Redress

Defendants allegedly used high-pressure sales pitches to telemarket tech support products, services

Operators of Tech Support Scheme to Pay $10 Million in Consumer Redress
Image: Pixabay
December 27, 2016

The operators of a tech scheme based in Florida that, according to the Federal Trade Commission (FTC) and the State of Florida, deceived thousands of people will pay $10 million to compensate consumers and settle the lawsuit.

The defendants included Inbound Call Experts (doing business as Advanced Tech Support), as well as Advanced Tech Supportco LLC, PC Vitalware LLC, Super PC Support LLC, Robert D. Deignan, Paul M. Herdsman, and Justin M. Wright. The complaint alleges that they used high-pressure sales pitches to telemarket products and services related to technical support. They also falsely claimed to find viruses and malware on consumers' computers.

The stipulated final order issued by the court prohibits all the defendants from misrepresenting that they have found any kind of performance or security problem on a consumer's computer as well as from misrepresenting anything else while selling a product or service. Under the terms of the order, a federal judge will assign a monitor to oversee the defendants' business for a period of two years, to be paid for by the defendants. They must also review the business practices of any third-party lead generators that provide leads for them.