RECALL: Batteries for HP Notebook Computers and Mobile Workstations Pose Fire and Burn Hazards

The recalled batteries were sold at Best Buy and other stores nationwide and online

RECALL: Batteries for HP Notebook Computers and Mobile Workstations Pose Fire and Burn Hazards
Image: HP
January 4, 2018

HP is recalling approximately 50,000 lithium-ion batteries for HP notebook computers and mobile workstations.

The recalled batteries can overheat, posing fire and burn hazards.

Recall Details

The batteries affected by this recall were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, and HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations.

The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.

Where were they sold?

The recalled batteries were sold at Best Buy and other stores nationwide and online through Amazon.com, hp.com, and other websites.

The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000. The batteries were also sold separately for between $50 and $90 each.

To date, HP has received eight reports of the battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first degree burn to the hand.

What should consumers do?

Consumers should immediately visit HP.com/go/batteryprogram2018 to see if their battery is included in the recall and to receive instructions on how to enable "Battery Safety Mode" if the battery is affected.

These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician to all impacted consumers.

Consumers with further questions about this recall or the battery replacement process can contact HP toll-free at (888) 202-4320.