Recalled Lorex Video Monitors Could Burn Consumers, Sold at Best Buy Stores Nationwide

The batteries can overheat, swell, and expand, causing the cover to open and expose the hot batteries

Recalled Lorex Video Monitors Could Burn Consumers, Sold at Best Buy Stores Nationwide
Image: CPSC
June 12, 2018

Lorex has implemented a nationwide recall involving around 22,000 video monitors with batteries that can overheat, swell, and expand. This could lead to the battery cover opening, exposing hot batteries that could burn consumers.

Recalled Product Details

This recall includes Lorex brand video monitors (models LW2751, LW2752, and LW2962H) used with surveillance video systems. The affected video monitors are black and were sold in two sizes; 7 inch wide by 5 inches tall and 9 inches wide by 6 inches tall. The video monitors contain a blue lithium polymer battery. LOREX is printed on the top left of the monitor screen. The model and serial number are printed on the top or on the back panel of the monitor.

Only monitors with one of these serial numbers are included in the recall.

Where and when were they sold?

The recalled Lorex video monitors were sold at Best Buy stores nationwide and online from April 2014 through March 2017.

To date, Lorex says that it has received 328 reports of the monitor battery overheating and/or expanding. No injuries have been reported thus far.

What should consumers do?

Consumers should immediately stop using the recalled video monitors and contact Lorex for instructions on receiving a full refund.

Lorex can be reached by calling (844) 265-7388.