Consumer Refunds Now Available from Amazon for Unauthorized In-App Purchases Made by Children

The deadline for submitting refund requests is May 28, 2018

Consumer Refunds Now Available from Amazon for Unauthorized In-App Purchases Made by Children
June 1, 2017

Amazon.com, Inc. has begun offering refunds to consumers for unauthorized in-app charges incurred by children. More than $70 million in charges incurred between November 2011 and May 2016 may be eligible for refunds.

All consumers that are eligible for refunds should have received an email from Amazon. Consumers who believe they might be eligible can log in to their Amazon accounts and go to the Message Center to find information about requesting a refund.

Refund requests can be completed entirely online. Consumers do not need to call Amazon or send anything by mail to receive a refund. The deadline for submitting refund requests is May 28, 2018.

Any questions about individual refunds should be directed to Amazon at (866) 216-1072.

Last month, the FTC and Amazon agreed to end their litigation related to the FTC's case, which paved the way for the refund program to begin.