Residential Elevators Recalled for Repair Due to Fall and Injury Hazards
ThyssenKrupp Access Manufacturing is recalling its LEV II, Volant and Rise residential elevators for immediate repair.
The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.
The elevators affected by this recall were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are 'RLWL' for the LEV II, 'RLGL' for the Volant and 'RLRC' for the Rise models.
The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft.
The recalled residential elevators were sold by elevator dealers from December 2010 through August 2012.
Consumers should stop using the elevators immediately if the see an 'E3' or 'E8' error code displayed. Even if there is no error code displayed, contact ThyssenKrupp Access Manufacturing to arrange for a free software upgrade for the elevator.
For more information, call ThyssenKrupp Access Manufacturing toll-free at 800-925-3100.