Retailer Lord & Taylor Settles FTC Charges That It Deceived Consumers
National retailer Lord & Taylor has agreed to settle Federal Trade Commission (FTC) charges that it deceived consumers by paying for native advertisements, including a seemingly objective article in the online publication Nylon and a Nylon Instagram post, without disclosing that the posts were actually paid promotions for the company's 2015 Design Lab clothing collection.
The FTC's complaint also charges that as part of the Design Lab rollout, Lord & Taylor paid 50 online fashion "influencers" to post Instagram pictures of themselves wearing the same paisley dress from the new collection, but failed to disclose they had given each influencer the dress, as well as thousands of dollars, in exchange for their endorsement.
"Lord & Taylor needs to be straight with consumers in its online marketing campaigns," said Jessica Rich, Director of the FTC's Bureau of Consumer Protection. "Consumers have the right to know when they're looking at paid advertising."
According to the FTC, over a weekend in late March 2015, Lord & Taylor launched a comprehensive social media campaign to promote its new Design Lab collection, a private-label clothing line targeted to women between 18 and 35 years old. The marketing plan included branded blog posts, photos, video uploads, native advertising editorials in online fashion magazines, and online endorsements by a team of specially selected "fashion influencers."
The FTC complaint alleges that Lord & Taylor placed a Lord & Taylor-edited paid article in Nylon, a pop culture and fashion publication. Nylon also posted a photo of the retailer's Design Lab Paisley Asymmetrical Dress on Nylon's Instagram site, along with a caption that Lord & Taylor had reviewed and approved. The Instagram post and article gave no indication to consumers that they were paid advertising placed by Lord & Taylor.
Over the same weekend in March 2015, Lord & Taylor gave 50 select fashion influencers a free Paisley Asymmetrical Dress and paid them between $1,000 and $4,000 each to post a photo of themselves wearing it on Instagram or another social media site. While the influencers could style the dress any way they chose, Lord & Taylor contractually obligated them to use the "@lordandtaylor" Instagram user designation and the hashtag "#DesignLab" in the caption of the photo they posted. The company also pre-approved each proposed post.
In addition, the FTC's complaint charges that Lord & Taylor did not require the influencers to disclose that the company had compensated them to post the photo, and none of the posts included such a disclosure. In total, the influencers' posts reached 11.4 million individual Instagram users over just two days, led to 328,000 brand engagements with Lord & Taylor's own Instagram handle, and the dress quickly sold out.
The proposed consent order settling the FTC's complaint prohibits Lord & Taylor from misrepresenting that paid commercial advertising is from an independent or objective source. It also prohibits the company from misrepresenting that any endorser is an independent or ordinary consumer, and requires the company to disclose any unexpected material connection between itself and any influencer or endorser. Finally, the order establishes a monitoring and review program for the company's endorsement campaigns.