SCAM ALERT: Delivery Notice Scheme Targeting Unsuspecting Consumers

An easy warning sign that these postcards are not legitimate is the lack of specific information

SCAM ALERT: Delivery Notice Scheme Targeting Unsuspecting Consumers
Image: NCCC
August 15, 2018

An aggressive delivery notice scam is targeting unsuspecting consumers across the state of North Carolina and nationwide.

Scam Details

While it may look official at first glance, that postcard claiming that a delivery of some kind is waiting for you is likely an attempt by a scammer to establish contact with you.

The North Carolina Consumers Council has received a number of recent complaints relating to various versions of this scam—including the two postcards pictured above. In both examples, a telephone number and delivery reference number are given.

The cards state things like "We are unable to contact you by phone. Please contact us within seven (7) days. We have a delivery for you. Ask for Delivery Dept.," or "This office is attempting to reach you, please contact us as soon as possible to arrange a convenient delivery time."

Warning Signs

An easy warning sign that these postcards are not legitimate is the lack of specific information. In both examples above, the card states that there is a pending delivery, yet no details about the sender, the name of the delivery service, or the type of delivery are provided.

Also, if you know that you haven't ordered anything and have no reason to expect a delivery otherwise, a sudden notice of a missed or pending delivery should be a red flag.

Legitimate Notices

Any legitimate notice from a retailer or delivery service should clearly state the name of that service (UPS, FedEx, the U.S. Postal Service, etc.), where the delivery is from, the type of package being delivered, and what steps should be taken next by the recipient.

Do Not Respond

If you receive one of these notices—or anything similar—DO NOT call the phone number listed on the card. If you do, it could open the door for scammers to begin contacting you.

If you are expecting a delivery and are not certain about the legitimacy of a notice you receive in the mail, contact that business, organization, or person directly at a number you know to be correct to inquire about the status of that delivery.

Report All Suspected Scams

Report any suspected scam attempts to the North Carolina Attorney General's Office.

If you live outside of North Carolina, report suspected scams to your state's Attorney General or the Federal Trade Commission (FTC).