Some Duke Energy Customers May Be Impacted By Payment Network Data Breach

Customers who paid by check or cash at an authorized walk-in payment processing center may be affected

Some Duke Energy Customers May Be Impacted By Payment Network Data Breach
Image: Pixabay
December 6, 2017

Duke Energy Carolinas customers who paid a bill at one of the company's 550 authorized walk-in payment processing centers between 2008 and 2017 may have had personally identifiable information exposed in a potential data breach.

PayPal Holdings, who recently acquired TIO Networks, which is the company who owns the network used to process payments made at those locations, revealed the possible breach.

374,000 Duke Energy customers Impacted

Duke Energy says that TIO Networks will begin notifying anyone whose information they believe may be included in the potential compromise, including approximately 374,000 Duke Energy Carolinas customers. The letter will come directly from TIO Networks and will include detailed questions and answers and a phone number for additional information.

"This TIO Networks issue has possibly and unfortunately affected some of our customers, and we are doing all we can to help," said Lesley Quick, Duke Energy's vice president of revenue services. "We have remained in daily contact with our vendor since they abruptly and unexpectedly disabled their network on Nov. 10 for suspected "security vulnerabilities."

This issue only affects customers who paid by check or cash at an authorized walk-in payment processing center, and not customers who paid via credit card or another form of payment.

What information was exposed?

The personally identifiable information that may have been compromised in the breach includes customer names, addresses, Duke Energy account numbers and balances, and banking information if the customer paid by check.

"We regret the frustration and inconvenience this issue has created for our customers who rely on our authorized walk-in locations to pay their monthly energy bills," said Quick. "We are doing all we can on behalf of our customers to ensure they receive timely information and action from TIO Networks."

Other Payment Options

Duke Energy Carolinas customers can continue to make payments in person at any Western Union location. Customers can also pay by check or debit/credit card online at Duke-Energy.com or by calling (800) 777-9898.

Find Out More

Customers who believe they may be impacted or have further questions should visit tionetworks.com for more information.