Student Loan Debt Collector Will Pay $700,000 for Unlawful Collection Calls in Settlement with FTC

The FTC alleged that GC Services collectors left phone messages that illegally disclosed purported debts to others without permission

Student Loan Debt Collector Will Pay $700,000 for Unlawful Collection Calls in Settlement with FTC
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February 22, 2017

GC Services, a large debt collector charged with using unlawful tactics to collect on federal student loans and other debts, will pay a $700,000 civil penalty under a settlement with the Federal Trade Commission (FTC).

Student loan debt is a large and growing segment of the U.S. debt collection industry, according to the FTC. More than 40 million consumers have outstanding loan debt, carrying an average balance of $29,000. GC Services is a third-party debt collector of defaulted federal student loans and other types of debt.

The FTC's complaint against GC Services Limited Partnership, filed on the FTC's behalf by the Department of Justice, alleged that the company's collectors left phone messages that illegally disclosed purported debts to others without their permission.

According to the FTC, GC Services employees called consumers multiple times after being told that the person who answered did not owe the debt, that they had called the wrong person, or that the person they wanted could not be reached there. The FTC says that GC Services also falsely claimed that it would take steps to prevent its employees from making unlawful calls to third parties to find a debtor.

Under the stipulated order, GC Services is prohibited from violating the Fair Debt Collection Practices Act and from making the alleged claims at issue in the complaint.