United Airlines to Compensate All Passengers on Board Flight from Which Man Was Forcibly Removed
The compensation will equal the cost of the passengers' tickets and will be either cash, miles, or credits
United Airlines has announced its intention of compensating all passengers who were aboard United Express Flight 3411, the flight from which a man was forcibly removed by airport police after refusing to give up his seat to airline employees.
According to company spokeswoman Megan McCarthy, the passengers' compensation will be equal to the cost of their tickets. It will be provided in the form of cash, miles, or travel credits.
CEO Oscar Munoz has committed to never again involve law enforcement when removing passengers from a flight.
United employees had asked passengers to volunteer to give up their seats to four employees needed in other cities. Three passengers left, but 69-year-old physician David Dao refused.
Other passengers recorded footage of police officers forcibly dragging a bloodied and apparently unconscious Dao from the plane.
Munoz publicly apologized to Dao, his family, and the other passengers, but in an internal company communication referred to Dao as a "disruptive and belligerent passenger."