USDOT Concludes Investigations of Three Airlines Regarding Violations of Airline Consumer Protection Rules
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USDOT Concludes Investigations of Three Airlines Regarding Violations of Airline Consumer Protection Rules

USDOT has also launched an airline passenger webpage to make it easy for air travelers to know their rights

July 24, 2017

The U.S. Department of Transportation (USDOT) has fined Frontier Airlines, American Airlines, and Delta Air Lines for violating the Department's airline consumer protections rules.

USDOT fined Frontier Airlines $400,000 for violating the Department's oversales and disability rules, American Airlines $250,000 for failing to make timely refunds to passengers, and Delta Air Lines $200,000 for filing inaccurate baggage reports to the Department.

The Violations

The Department found that Frontier Airlines failed to seek volunteers before bumping passengers involuntarily, failed to provide bumped passengers the required written notice describing their rights, and failed to provide proper compensation to passengers in a timely manner, in violation of USDOT rules.

Additionally, Frontier failed to provide passengers with a disability prompt and adequate wheelchair assistance in enplaning and deplaning aircraft and moving within the terminal, and did not adequately respond to complaints filed by passengers with disabilities.

The Department found that American Airlines failed to process refund requests in a timely manner, in violation of USDOT rules.

Delta was fined for underreporting to USDOT the number of mishandled baggage reports it received from passengers. The underreporting made Delta's ranking in the Department's Air Travel Consumer Report seem better than it actually was at various times.

The consent orders against Frontier, American, and Delta are available at Regulations.gov under docket number DOT-OST-2017-0001.

Know your passenger rights

USDOT has also launched an airline passenger webpage to make it quick and easy for air travelers to understand their rights.