Watch Out for Yahoo Customer Service Scam Targeting Users
any phone number you come across in an internet search, claiming to connect you with Yahoo Customer Care, is fake
Need to contact Yahoo Customer Care for assistance with something related to your Yahoo account? There are a few ways to do so—but, Yahoo reminds users that a phone call is NOT one of them.
You Can't Call Yahoo Customer Care
With this in mind, the Federal Trade Commission (FTC) is urging consumers to remember that any phone number you come across in an internet search, claiming to connect you with Yahoo Customer Care, is fake.
The FTC says that it has gotten reports that unsuspecting consumers who called these fake customer care numbers were offered "Yahoo Customer Care services" and charged a fee.
Remember, Customer Support is ALWAYS Free
The truth is, Yahoo customer support is ALWAYS free of charge. That means you should never pay to have your Yahoo password reset, for technical support, or for help with security concerns. Also, Yahoo won't ask to remotely connect to your computer for any support-related request.
In a statement, Yahoo said that "Assistance from Yahoo Customer Care may come via email, chat, social media, help articles, or our Yahoo Help Community forums. Whether you forgot your Yahoo password, can't sign in to Yahoo Mail, or need help with another Yahoo product or service, Yahoo will NOT ask you to pay for support."