Consumer News Archive - November 2017

We're committed to providing the latest and best news and information in order to help you become a better, more informed consumer.

Whether it's a safety recall affecting your vehicle, a recall for a product in your home, or a new scam that's making the rounds, we feature it here.

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November 2017

GMC truck

General Motors Issues Extended Warranty Program for Certain Chevrolet, GMC, and Cadillac SUVs

General Motors has extended warranty coverage on some model year 2015-2017 Chevrolet Tahoe, Chevrolet Suburban, GMC Yukon, and Cadillac Escalade SUVs with potential AC issue.

nut recall

North Carolina Company Issues Recall for Dark Chocolate Almonds, Cashews, Pecans

Farrell Farms of Goldsboro, NC is recalling its 7 oz. Dark Chocolate Almonds, Cashews, and Pecans that may contain undeclared milk, posing a risk of allergic reaction.

Toyota Prius

Battery Fuse in Toyota Prius Hybrids Could Fracture, Resulting in Loss of Power

Nearly 40,000 model year 2012-2015 Toyota Prius Plug-in Hybrid vehicles contain an Electric Vehicle (EV) fuse that may fracture after repeated high-load driving conditions.

Delivery notice postcard scam

SCAM ALERT: Delivery Notice Scheme Targeting Unsuspecting Consumers

SCAM ALERT: While it may look official at first glance, that postcard claiming that a delivery of some kind is waiting for you is likely an attempt by a scammer to establish contact.

Consumer Confidence

U.S. Consumer Confidence Rises for Fifth Consecutive Month, Remains at 17-Year High

U.S. consumer confidence continues to rebound, rising for the fifth consecutive month in November. The Conference Board's Consumer Confidence Index is now at a 17-year high.

Woolino Children's Pajamas

Children's Pajamas in Violation of Federal Flammability Standard Recalled by Woolino

Approximately 4,100 pairs of Woolino children's pajamas pose a risk of burn injuries. The affected children's pajama sets fail to meet federal flammability standards for sleepwear.

Subaru logo

Floor Mats in Subaru Crosstrek Vehicles Could Interfere with Accelerator or Brake Pedal

A new safety recall from Subaru affects certain model year 2018 Crosstrek vehicles. These vehicles may be equipped with an incorrect floor mat retention bracket.

scales of justice

NC Attorney General Holds Antique Vending Machine Repair Company Accountable Over Deceptive Business Practices

North Carolina Attorney General Josh Stein has reached a settlement with Antiquities Vending Company over deceptive business practices and deceiving consumers.

Omega Pacific carabiner

Omega Pacific Recalls G-FIRST Series Carabiners Due to Risk of Injury or Death

A serious risk of severe injury—or even death—has prompted Omega Pacific to issue a recall for approximately 1,900 climbing carabiners. The recalled carabiners can break.

BMW badge

BMW Recall Affects More Than 740,000 Vehicles That Could Catch Fire

BMW of North America is recalling more than 740,000 model year 2007-2011 vehicles. The heater for the positive crankcase ventilation valve on these vehicles may short circuit.

Fit Active Chocolatey Chip Protein Meal Bars

Fit & Active Chocolatey Chip Protein Meal Bars Recalled Due to Presence of Plastic Pieces

Leclerc Foods has initiated a recall of a single lot of Fit & Active Chocolatey Chip Protein Meal Bars packages with UPC code 41498-18695 and a 'best by' date of May 24, 2018.

Honda Odyssey

Honda Recalling Nearly 807,000 Odyssey Minivans with Rear Seat Defect

Honda has issued a recall for nearly 807,000 model year 2011-2017 Honda Odyssey minivans. The second row seat could unexpectedly tip forward during braking, posing an injury risk.

gift to charity

Tips for Taxpayers Giving Year-End Financial Gifts to Charity

Planning on giving a year-end gift to charity? There are a number of important things to keep in mind, as a number of new tax law provisions have taken effect in recent years.

Christmas tree safety

Safe Decorating and Preventing House Fires this Holiday Season

Nearly 47,000 fires occur during the winter holidays and many of them can be prevented. Following these simple tips will help ensure that your home doesn't become a statistic.

Christmas presents

Avoid Scams and Get the Most out of Your Spending Dollars This Holiday Season

The following tips will help you stretch your spending dollars as far as possible this holiday season—as well as avoid having those hard-earned spending dollars taken by a scam artist.

Plycem Allura decking recall

Decking Sold Through Home Depot and Other Sources Can Crack, Posing Fall and Injury Hazards

The recalled decking can deteriorate, causing the deck surfacing to break. Consumers can fall through broken decking and suffer serious injuries. 37,500 boards are affected.

Trader Joe's logo

RECALL: Trader Joe’s Chicken and Turkey Salad Products May Be Contaminated with Foreign Matter

Approximately 65,621 pounds of Trader Joe's chicken and turkey fresh salad products may be contaminated with extraneous materials, specifically silica and glass fragments.

Credit card

SCAM ALERT: Beware of Phony Credit and Debit Card Cancellation Phone Calls

Consumers across North Carolina and beyond are continuing to receive automated telephone calls saying that their credit or debit card has been cancelled or deactivated.

Thanksgiving travel

NCDOT to Suspend Most Road Construction Projects Statewide During the Thanksgiving Travel Period

As families hit the road to their Thanksgiving destinations, most road construction activities across NC wil be suspended to help make their trips a little smoother.

IKEA MALM dresser recall

IKEA Reannounces Recall of 17.3 Million Chests and Dressers Due to Serious Tip-Over Hazard, Eighth Child Fatality Reported

Around 17.3 million IKEA chests and dressers are unstable if they are not properly anchored to the wall, posing significant tip-over and entrapment hazards to children.

Nissan Rogue

Recalled Nissan Rogue Vehicles May Have Improper Rear Seat Welds

Nissan is recalling close to 5,000 Nissan Rogue vehicles. On the affected vehicles, the recliner joints on the lower seat frame for the rear seats may have improper welds.

Western Union settlement

If You Paid a Scammer Via Western Union, You Can Now File a Claim to Get Money Back

Consumers who lost money to scammers who told them to pay via Western Union between January 1, 2004 and January 19, 2017 can now file a claim to get their money back.


Air Bags in Certain Mitsubishi Mirage Vehicles May Not Deploy During Crash

Mitsubishi has announced the recall of approximately 83,555 model year 2014-2018 Mitsubishi Mirage vehicles with air bags that may not deploy in the event of a crash.

Thanksgiving turkey

Cooking Safety: The Average Number of Kitchen Fires Triples on Thanksgiving Day

According to the Consumer Product Safety Commission, the average number of kitchen fires triples on Thanksgiving from about 400 on other days of the year to 1,300.

Black Friday tips

Black Friday Shopping Tips: Making the Most of Your Time and Money

Black Friday is right around the corner, and shoppers across the country are gearing up to get out and officially kick off the 2017 holiday shopping season!

LayZ Board Hoverboard

CPSC Warns Consumers to Stop Using LayZ Board Hoverboards Following Second House Fire

The U.S. Consumer Product Safety Commission is urging consumers to stop using LayZ Board self-balancing scooters (known as hoverboards) immediately.

Food Recall

Dark Chocolate Products Recalled Because of Undeclared Milk Allergen

Lipari Foods has issued a voluntary recall of specific dark chocolate products packaged by its sister company JLM due to an undeclared milk allergen.

Thanksgiving turkey

Thanksgiving Food Safety Tips: Dos and Don'ts in the Kitchen on Turkey Day

Whether you're a seasoned chef or preparing your first holiday meal, make certain that you know the safest ways to thaw, prepare, stuff, and cook your turkey this Thanksgiving!

kids rain poncho

Children's Rain Ponchos Pose Serious Strangulation and Entanglement Hazard

A significant strangulation and entanglement hazard has prompted JW Crawford to recall approximately 1,300 kid's rain ponchos. A drawstring can become entangled.

GMC truck

Recall from GM Affects 35,000 Chevrolet Silverado and GMC Sierra Trucks

General Motors is recalling approximately 35,000 model year 2011-2015 Chevrolet Silverado 3500 and GMC Sierra 3500 trucks that are equipped with dual fuel tanks.

Hot Pockets Snack Bites

Nestle Issues Recall for Hot Pockets Four Cheese Pizza Snack Bites Due to Undeclared Allergens

Nestlé USA has initiated a recall of Hot Pockets Four Cheese Pizza Snack Bites due to misbranding and the undeclared allergens egg, milk, soy, and wheat.


Risk of Sharp Edges Around Door Speakers in Audi A4 and A5 Vehicles Leads to Recall

More than 31,000 2017-2018 Audi A4 Sedan and A4 allroad, and 2018 A5 Sportback vehicles have been recalled. Aluminum trim from around the door speakers can come loose.

text message scam

Watch Out for Strange Text Messages Seeking Personal Information

If you get a strange looking text message from an email address or phone number that you don't recognize, it's best not to respond to it. It could be a scam.

OshKosh Baby B’gosh Quilted Jacket

OshKosh Recalls 38,000 Baby B'gosh Quilted Jackets That Pose a Choking Hazard

OshKosh has issued a recall for 38,000 Baby B'gosh quilted jackets sold in the U.S. The snaps on the recalled jackets can detach, posing a choking hazard to babies.

BMW 3 Series

Fire Risk Leads to BMW Recall Affecting More Than 672,000 3 Series Vehicles

A fire risk has prompted BMW to recall more than 672,000 3 Series vehicles. Wiring and electrical connectors for the heating and air conditioning system may overheat.


Infiniti QX30 Vehicles with Air Bags That Could Suddenly Deploy Recalled

Nissan is recalling 17,500 model year 2017-2018 Infiniti QX30 vehicles. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components.

airplane cabin

What Really Happens If You Don't Set Your Phone to Airplane Mode When Flying?

What happens if you don't put your cell phone into airplane mode? This question is without a doubt one of the most common questions people ask when flying.

sunset daylight saving time

Safety Tips for Pedestrians and Motorists as Daylight Saving Time Ends

As daylight saving time ends, motorists and pedestrians should be more alert as the potential for harm increases as darkness falls earlier. Follow these safety tips!

Subaru wheel

Subaru Issues Recall for More Than 9,000 WRX Vehicles Due to Fire Risk

Subaru of America is recalling more than 9,000 model year 2015 WRX and WRX/STI vehicles equipped with an optional factory-installed subwoofer in the trunk.

airport runway

Delta Connection Provider Compass Airlines Facing $869,000 Civil Penalty from FAA

The Federal Aviation Administration (FAA) has proposed an $869,125 civil penalty against Compass Airlines for allegedly failing to provide flight crews with complete weather information.

Kidde fire extinguisher

More Than 40 Million Fire Extinguishers Recalled by Kidde Because They May Not Work in an Emergency

Kidde has announced a massive recall that includes 37.8 million fire extinguishers sold in the United States. An additional 2.7 million were sold in Canada.

Whole Foods

Whole Foods Recall Affects Pumpkin Drop Cookies Containing Undeclared Walnuts

A number of Whole Foods Market stores have issued a recall for frosted Pumpkin Drop cookies because they contain walnuts that are not listed on the ingredient label.

Lexus wheel

RECALL: More Than 18,000 Lexus Hybrid Vehicles Could Suddenly Lose Power

A component within the hybrid transaxle assembly may short circuit and result in a reduction or a complete loss of available power for moving the vehicle.

data security

Protect Yourself from Identity Theft by Keeping Your Private Information Private

It is more important than ever to safeguard personal information from the dangerous threats of identity theft. Fortunately, it's easy to keep yourself safe.

PlanToys baby gym

PlanToys Recalls Baby Gyms That Pose a Strangulation Hazard

A strangulation hazard has prompted PlanToys to recall an estimated 500 baby gyms. Babies can strangle on the side rope crossbars on the baby gyms.

Toyota steering wheel logo

Toyota Recalling More Than 310,000 Sienna Minivans That Could Roll Away

Toyota has issued a recall for more than 310,000 model year 2005-2007 and 2009-2010 Toyota Sienna minivans. The shift lever can be moved out of the 'Park' position.

plane at gate

Did an Airline Lose Your Luggage? Here's What You Should Do Immediately

You can't believe it. You've finally landed after a long flight only to find that your luggage didn't land with you. This is one of a traveler's worst nightmares.


Consumer Alert: Vehicle Vandalism Peaks on Halloween

Personal vehicles are almost twice as likely to be vandalized on October 31 as on an average day, a recent analysis from the Highway Loss Data Institute (HLDI) has found.

spoon in slaw

FSIS Issues Public Health Alert for Slaw Salad with Chicken Product Due to Possible Listeria Contamination

FSIS has issued a public health alert due to concerns that Kale and Broccoli Slaw Salad produced by Mary's Harvest Fresh Foods, Inc. may be contaminated with listeria monocytogenes.

gas pumps

Increasing Fuel Economy: Tips, Tricks and Myths

Looking for ways to save money on fuel costs? These days, it seems that everyone is trying to stretch a gallon of gasoline. There are a number of ways you can get better fuel mileage!

Kids Preferred plush toy

RECALL: Wind-Up Musical Plush Toys Present Choking Hazard to Young Children

Approximately 587,000 wind-up musical toys that pose a choking hazard to young children are being recalled by Kids Preferred. The metal post and/or handle can detach.

Chrysler logo

Latest Chrysler Recall Affects More Than 414,000 Jeep, Chrysler, and Dodge Vehicles

The occupant restraint controller (ORC) is the culprit behind the latest recall from Chrysler. The automaker is recalling 414,000 Jeep, Chrysler, and Dodge avehicles.

Grandparent scam

Phony Grandchild Scam Continues to Target Senior Citizens Nationwide

Scam artists are continuing to target seniors across the country with modified versions of a familiar scheme. Know what to look for so you or a loved one aren't the next one!

Fisher-Price Soothing Motions Seat

Fisher-Price Announces Recall of 65,000 Infant Motion Seats That Pose Fire Hazard

Fisher-Price has announced an urgent recall affecting approximately 65,000 Soothing Motions Seats for infants. The motor housing on the affected infant seats can overheat.

Hyundai Santa Fe

Tire Puncture Risk Prompts Recall of Hyundai Santa Fe Sport Vehicles

Hyundai is recalling certain model year 2018 Santa Fe Sport vehicles. The front coil springs on the affected Santa Fe vehicles may fracture under certain loads while driving.

kids Halloween costumes

Children's Halloween Costumes: What to Consider Before Purchasing

Halloween is only a week away! Whether your kids have already found the perfect costume or are still looking, make sure you know what to look for to ensure to costume is safe!

desk phone

New Rules Approved By FCC Make Tracking Threatening Phone Calls Easier

The FCC has voted to allow law enforcement authorities to access blocked caller ID information when needed to identify and thwart threatening callers.

fried shrimp

Giant Eagle Recalls Breaded Shrimp Product Due to an Undeclared Egg Allergen

All lot codes up to and including best by October 24, 2017 of Giant Eagle brand Breaded Shrimp are being recalled due to the risk of an undeclared egg allergen.

Audi ring logo

Fire Risk Leads to Recall of More Than 216,000 Audi A4, A5 Sedan, and Q5 Vehicles

Volkswagen has issued a recall for approximately 216,440 model year 2013-2016 Audi A5 Coupe, A5 Cabriolet, A4 Sedan, A4 Allroad, and Q5 vehicles.

Chevrolet steering wheel

States Reach $120 Million Settlement With General Motors Over Defective Ignition Switches

GM and 49 states have reached a $120 million settlement over allegations that GM concealed safety issues related to ignition-switch-related defects in its vehicles.

Bosch dishwasher recall

BSH Home Appliances Expands Recall of Dishwashers That Could Overheat and Catch Fire

A fire risk has prompted BSH Home to expand its recall of Bosch, Gaggenau, Jenn-Air, and Thermador dishwashers. The power cord can overheat.

Hyundai logo

Hyundai Recalling More Than 443,000 Sonata Vehicles Due to Seat Belt Defect

Hyundai is recalling more than 443,000 model year 2011-2015 Sonata vehicles. The seat belt linkages for both front seat belts on these vehicles may detach.


NCDOT Reminds Drivers to Keep Alert for Deer on the Roads During Fall Months

Autumn in North Carolina brings more than cooler temperatures and falling leaves. This is also the season when more deer appear along state roadways.

Wegmans store

Honey Roast Nut Crunch Sold at Wegmans Recalled Due to Undeclared Almonds

Honey Roast Nut Crunch sold at Wegmans is being recalled by First Source because it contains undeclared almonds, posing an allergy risk to consumers.

Ford F-150

Ford Recalls 1.3 Million F-150 and Super Duty Trucks with Doors That Could Suddenly Open

Ford has announced a safety recall affecting approximately 1.3 million model year 2015-2017 F-150 and 2017 Super Duty trucks sold in North America.

Halloween Jack O'Lantern

Halloween Safety Tips: A Ghoulishly Fun and Safe Time for All

The spookiest night of the year is nearly upon us! Follow these important Halloween safety tips to ensure that this year's holiday is a safe one.

payday loan sign

Company Must Pay $4.1 Million for Selling Fake Payday Loan Debts to Debt Collectors

The Federal Trade Commission (FTC) has obtained a $4.1 million judgment against an operation that sold lists of fake payday loan debts to debt collectors.

Salami platter

More Than 22,000 Pounds of Potentially Contaminated Salami and Capocollo Products Recalled

Approximately 22,630 pounds of ready-to-eat Genoa Salami and Capocollo products are being recalled by Battistoni Italian Specialty Meats.

Kia Soul

Kia Announces Recall of More Than 342,000 Soul Vehicles

Kia is recalling more than 342,000 model year 2014-2016 Soul and Soul EV vehicles. These vehicles are at risk of sudden steering loss.


State Attorneys General Sue U.S. Department of Education to Protect Students from Predatory Abuse

North Carolina Attorney General Josh Stein, along with 17 other state attorneys general, sued the U.S. Department of Education and Secretary Betsy DeVos this week.

Target cart

Target Issues Recall for Leather Ottomans That Pose Serious Suffocation and Choking Hazards

Target says that 7,500 Room Essentials leather pouf ottomans are being recalled because they pose choking and suffocation hazards to young children.


Aunt Beth’s Cookies Recalled Due to Risk of Undeclared Nuts

Aunt Beth's Cookies is recalling certain baked cookies because they may contain traces of undeclared peanut or tree-nut allergens.


Mitsubishi Recall Affects More Than 132,000 Lancer and Outlander Vehicles

Mitsubishi has issued a recall for more than 132,000 2015-2017 Outlander, 2015-2016 Lancer and Outlander Sport, and 2015 Lancer Evolution vehicles.

BMW badge

BMW Recalling More Than 85,000 X3 Vehicles at Risk of Air Bag Failure

A potentially serious air bag defect has prompted BMW to recall approximately 85,300 model year 2006-2010 BMW X3 2.5i, X3 3.0i and X3 xDrive30i vehicles.

visa credit card

Credit Unions File Class Action Lawsuits Against Equifax Related to Massive Data Breach

In the wake of the massive data breach at Equifax, small financial institutions have filed class action lawsuits against Equifax to recover financial harms.

Martha Stewart Collection Whiteware cake knife and server set

Macy's Recalls Martha Stewart Whiteware Cake Knife and Server Sets Due to Laceration Hazard

Macy's has announced the recall of nearly 19,000 Martha Stewart Collection Whiteware cake knife and server sets. The handles can break during use.

Ford truck

Compromised Structural Integrity Leads to Recall of Ford F-150 Raptor Trucks

Ford is recalling model year 2018 Ford F-150 Raptor Super Cab pick-up trucks not equipped with a moonroof. The roof braces may be missing rivets.

Hyundai Santa Fe

Hyundai Issues Recall for Santa Fe Vehicles Susceptible to Sudden Engine Stall

Hyundai is recalling certain model year 2017 Santa Fe vehicles equipped with 3.3L engines. Engine bearing wear may cause the vehicle to stall.

car vent

The New Car Smell We Love Can Be Toxic, Studies Say

That new car smell can be causing serious health problems for drivers, such as headaches, lung irritations, an inability to focus and a feeling of fatigue.

new home

Make Sure You're Not Missing Out on These Ten Hidden Home Insurance Credits

Smoke detectors, a security system, and insuring both your home and car with the same company can lower your home insurance premium. But there are other credits available.

broken windshield

Don't Be Fooled by the 'Not Responsible for Windshields' Claim on Dump Trucks

We've all seen the dump trucks with signs stating that the company isn't responsible for damage to your windshield. But it's mostly just a scare tactic.

credit card close up

How Late Can You Make a Payment Before It Goes on Your Credit Report?

Most people know that late payments affect their credit. However, few know exactly when late payments will go onto their credit reports and when they will hurt their credit scores.

dog chewing

Human Pain Relievers May Not Be Good For Pets

It's hard to watch our beloved animals in pain. Giving over-the-counter medication meant for humans seems like a good solution, but it could be dangerous.

car refueling

Getting a Higher Octane Fuel Doesn't Mean Better Performance

Your vehicle's owner manual and gas cap says to use regular unleaded. Will you get better mileage and results by using a higher octane fuel?

dog with fleas

How to Check for Fleas and Get a Handle on your Flea Problem

Many times, we may not know whether our smallest family members have fleas. We might even only first notice them several weeks after the infestation begins.

steering wheel

10 and 2 Driving Position Can Be Dangerous in Newer Vehicles

Advances in airbag technology have made ten and two quite dangerous, according to the American Driver and Traffic Safety Association (ADTSA).

row of mailboxes

FTC Sending Refund Checks to Consumers Who Were Charged for 'Free Trials' of Health Products

The FTC is mailing refund checks totaling more than $9.8 million to people who bought "fat burning" and "weight loss" products and other dietary supplements, DVDs, or skin creams.

Bruin infant wiggle ball toys

Toys R Us Issues Recall for Infant Wiggle Balls That Pose a Choking Hazard to Infants

A choking hazard posed to infants has prompted Toys "R" Us to recall 30,000 Bruin infant wiggle ball toys. The ball's rubber knobs and plastic back can detach.

Whole Foods store

Whole Foods 365 Everyday Organic Raisin Bran Recalled Due to Undeclared Allergen

Whole Foods Market has issued a recall for its 365 Everyday Value Organic Raisin Bran because the product contains peanuts not listed on the label.

Kia recall

Kia Recalling Sorento Vehicles Due to Risk of Sudden Engine Stall, Fire

Kia is recalling certain model year 2017 Sorento vehicles equipped with 3.3L engines. The engine crankshaft on the affected vehicles may fail.

hospital beds

NC Attorney General Urges Congress to Pass Bill Making Addiction Treatment More Available

North Carolina Attorney General Josh Stein is calling Congress to pass legislation that would make treatment for drug addiction more affordable and accessible.

Moonlight & Melodies nightlight soothers

Skip Hop Recalls 151,500 Nightlight Soothers Due to Shock Hazard

Due to an electrical shock hazard, Skip Hop is recalling 151,500 Moonlight & Melodies nightlight soothers with a USB wall power adapter that can break.

Volkswagen VW

Risk of Fuel Leak, Fire Prompts Volkswagen to Recall Nearly 74,000 Touareg Vehicles

Volkswagen has issued a recall for 74,000 2004-2007 Touareg vehicles. These gasoline-powered vehicles have a fuel filter flange that may crack.

Playtex plates and bowls for children

RECALL: 5.5 Million Playtex Children’s Plates and Bowls Pose a Choking Hazard

Playtex has announced the immediate recall of 5.5 million children's plates and bowls sold in the United States and Canada due to a choking hazard.

Wolverine Packing Smoked Turkey Drumsticks

Smoked Turkey Drumstick Products Recalled Due to Misbranding and Undeclared Allergens

Belmont Sausage Co. is recalling an undetermined amount of smoked turkey drumstick products due to misbranding and undeclared allergens.

Dodge Durango

Chrysler Issues Recall Affecting More Than 646,000 Dodge Durango and Jeep Grand Cherokee SUVs

Chrysler is recalling 646,000 model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles that had brake booster shields installed under a previous recall.

bottle of pills

Consumers Who Bought Elimidrol ‘Opiate Withdrawal’ Product to Receive Refunds

The FTC is mailing refund checks to people who bought Elimidrol, a product marketed as an effective treatment for opiate addiction withdrawal.

recall alert

DICK’S Sporting Goods Recalls 207,000 Resistance Tubes That Pose An Injury Hazard

DICK'S Sporting Goods is recalling 207,000 Fitness Gear resistance tubes that can break while in use and strike the user, posing an injury hazard.

cup of coffee

Allergy Alert: Recalled Instant Coffee Mix Contains Milk That is Not Declared on the Label

Hong Lee Trading has issued a recall for its Vina Café Wake-up Instant Coffee Mix because it contains milk that is not listed on the ingredient label.