Burn, Fire Hazard Prompts Laptop Battery Pack Recall from Toshiba
Image: Consumer Product Safety Commission (CPSC)

January 04, 2017

Toshiba has announced a recall for laptop computer battery packs that can overheat, posing a burn and fire hazard to consumers.

The recall applies to Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops. The battery packs were also sold separately and also installed by Toshiba as part of a repair program. Battery packs included in this recall have part numbers that begin with G71C. Part numbers are printed on the battery pack.

A complete list of battery pack part numbers included in this recall, as well as return instructions, can be found on the company's website.

The company is including about 91,000 battery packs in its recall.

The firm has received four reports of the battery packs overheating and melting. No injuries have been reported.

The recalled items were available at Office Depot, Staples, and other electronics stores nationwide from June 2011 through January 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.

Consumers in possession of a recalled battery should power off the laptop, remove the battery, and follow the instructions found on the company's website to obtain a free replacement. Until the replacement is received, consumers should use the laptop by plugging into AC power only.

Customers with questions about this recall can contact Toshiba at (866) 224-1346.

UPDATE: Toshiba has expanded this recall to include an additional 83,000 units.

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