UPDATED: Burn, Fire Hazard Prompts Laptop Battery Pack Recall from Toshiba

Burn, Fire Hazard Prompts Laptop Battery Pack Recall from Toshiba
Image: Pexels
January 04, 2017

Toshiba has announced a recall for laptop computer battery packs that can overheat, posing a burn and fire hazard to consumers.

The recall applies to Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops. The battery packs were also sold separately and also installed by Toshiba as part of a repair program. Battery packs included in this recall have part numbers that begin with G71C. Part numbers are printed on the battery pack.

A complete list of battery pack part numbers included in this recall, as well as return instructions, can be found on the company's website.

The company is including about 91,000 battery packs in its recall.

The firm has received four reports of the battery packs overheating and melting. No injuries have been reported.

The recalled items were available at Office Depot, Staples, and other electronics stores nationwide from June 2011 through January 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.

Consumers in possession of a recalled battery should power off the laptop, remove the battery, and follow the instructions found on the company's website to obtain a free replacement. Until the replacement is received, consumers should use the laptop by plugging into AC power only.

Customers with questions about this recall can contact Toshiba at (866) 224-1346.

UPDATE: Toshiba has expanded this recall to include an additional 83,000 units.

Get Connected with Consumer Connections

Stay up-to-date about issues that really matter! Get the Consumer Connections newsletter!

We're committed to providing you with information you need to make you a better, more informed consumer. Whether it's a vehicle recall, a product recall, or a new scam, we feature it in Consumer Connections.

So why not give it a try? Go on. All of your friends are doing it. It's completely free and comes just once a week.

Have you noticed your iPhone slowing down at all since its last update? If it's slow to respond, crashing, or freezing on random screens, it may be a problem with the device's memory. Although the iPhone's RAM automatically clears when you restart the device, you don't have to reboot it in order to speed it up and fix these memory issues.

Dell laptop computers have a built-in battery sensor that, upon occasion, may fail to be detected by the computer. You may find that a fully charged and functioning battery won't power on the laptop or will flash error lights. If this is the case, you don't necessarily have to run out to buy a new battery!

There are numerous causes for poor signal strength. It could be a problem with the carrier, or it could be that materials in the walls of your home are blocking the signal. Regardless of the cause, there is a way to boost your cell phone's signal to get the most possible at home.

Whether your phone is wireless or connected to a landline, you know that you'll be getting a bill every month. What you may not know is what all the fees and charges listed on the bill actually mean. Savvy consumers know what they're paying for. If you want to avoid any nasty surprises, get to know your bill and make sure you know what you're being charged for.