Toshiba Expands Recall of Laptop Computer Battery Packs Due to Burn and Fire Hazards

This recall involves Panasonic lithium-ion battery packs installed in 41 models of Toshiba Satellite laptops

Toshiba Expands Recall of Laptop Computer Battery Packs Due to Burn and Fire Hazards
Image: NCCC
January 4, 2017

Toshiba is expanding its recall of Panasonic battery packs used in Toshiba laptop computers. The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.

In total, approximately 174,000 Panasonic battery packs sold in the U.S. are included in this recall. An additional 10,000 of the recalled battery packs were sold in Canada—5,000 were sold in Mexico.

This expanded recall involves Panasonic lithium-ion battery packs installed in 41 models of Toshiba Satellite laptops, including the Satellite models affected by the March 2016 recall. Toshiba has expanded the number of affected battery packs to include those sold between June 2011 and November 2016. The battery packs were also sold separately and installed by Toshiba as part of a repair. Battery packs impacted by this recall have part numbers that begin with G71C(G71C*******). Part numbers are printed on the battery pack.

A complete list of battery pack part numbers included in this recall can be found on Toshiba's website.

Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and battery pack's model, part, and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery, and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.

Battery packs previously identified as not affected by the previous recall ARE included in this expanded announcement.

The recalled Panasonic lithium-ion battery packs were sold at Office Depot, Staples, and other electronics stores nationwide, as well as online at Toshibadirect.com and other websites from June 2011 through November 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for just the battery pack.

To date, the firm has received five reports of the battery pack overheating and melting, including one additional report since the first recall announcement. No injuries have been reported.

For more information on this recall, contact Toshiba America Information Systems toll-free at (866) 224-1346.