FCC Issues Record Fine against Travel Company for Robocalling

FCC Issues Record Fine against Travel Company for Robocalling

August 12, 2015

The Federal Communications Commission (FCC) is issuing a hefty fine to one travel company for robocalling.

The agency is imposing a $2.96 million forfeiture order against a group of Florida-based targets, the largest penalty the FCC has handed down in its history. The order is being applied to Travel Club Marketing, Inc. (aka Diamond Vacations, aka Great Vacations), Travellink Corp., Proven Results Direct Marketing Inc., Direct Marketing Travel Services Incorporated, and Olen Miller, the companies' owner.

An FCC press release indicates that the company initiated 185 automated calls to over 142 customers, playing prerecorded advertisements. All calls were unsolicited and the majority of those were to numbers listed on the National Do Not Call Registry.

At the time these calls were placed, the Communications Act and the Commission's rules required prior
express consent for all robocalls to cell phones and either prior express consent or an established
business relations for advertising robocalls to residential telephone lines. Travel Club Marketing did not have consent from any of the call targets.

The FCC stipulates that payment must be made within the next 30 days.