Online Driver License Renewals Now Available Statewide to NC Drivers
North Carolina Governor Pat McCrory announced today that online driver license renewal will now be available statewide by the NC Division of Motor Vehicles (NCDMV). The improvement is part of the governor's "Driving Change" initiative, which is focused on improving customer service at the DMV through technology and increased efficiencies.
"Renewing driver licenses online will help thousands of citizens avoid waiting in lines each year, and free up staff time to serve more customers faster in DMV offices throughout the state," Governor McCrory said.
The governor made today's announcement at the DMV office in Garner, NC, and used the occasion to also sign into law new legislation that will allow the acceptance of electronic signatures for title registration applications as well as other related DMV documents.
Since online renewals began testing in June, the NC Department of Transportation (NCDOT) reports that more than 100,000 customers have renewed their licenses without coming into a DMV office. Further, the NCDOT says that allowing online renewals decreases waiting times, an important consideration when the NCDMV projects that driver license customers will grow by 1.9 million statewide over the next 20 years.
"This is a 'Eureka!' moment. I applaud this new effort to make NCDMV more efficient and effective," said NCDOT Secretary Nick Tennyson. "Our goal is to have 30 percent of all eligible renewals completed online. This means we can devote 30 percent more of our time helping others: helping the new driver safely complete a road test or helping the new resident learn North Carolina rules. This will be a game changer not only in our offices but also on North Carolina roads."
First-time drivers must still visit a DMV office to complete testing, and drivers with a restriction other than corrective lenses must also come in to a physical office. Others who must make an office visit are those in the medical review program, those renewing a commercial driver license or a state ID card, or those with suspended or revoked licenses.
The online driver license renewal process will be available to drivers every other time they renew their license, which is allowed up to six months before its expiration date.
Other changes coming to NCDMV offices include cameras at every license examiner station, significantly reducing the wait time to have your photo taken. Customer-facing screens at each examiner station and a queue-flow system that will track and assist each customer's progress are also being installed. Each station will also have a scanner and a printer to speed license issuance service.
Another big change—all NCDMV offices will now accept credit and debit cards for payments.
New self-service kiosks will provide customers with touch screen access to online services in busy NCDMV offices and other public locations. Customers will be able to use their credit card information and print out a receipt for their service at the kiosk. Future improvements to the kiosks will include credit card swipes and facial recognition for license photo updates.
All NCDMV offices will be updated with the new features over the next several months, beginning with the state's 25 busiest offices. After these offices are upgraded, phased improvements will begin at additional offices across the state.