Operators of Phony Computer Repair Service to Refund North Carolina Consumers

The defendants will pay about $20,000 to cover refunds and investigative costs

Operators of Phony Computer Repair Service to Refund North Carolina Consumers
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July 25, 2016

Court-ordered refunds are on the way for consumers who were cheated out of computer repairs, North Carolina Attorney General Roy Cooper has announced.

Mark Edward White, the former operator of computer repair shops, including Raleigh Geeks and Wilmington Geeks, that took money for work they failed to complete, will pay $20,000 to cover refunds to consumers and investigative costs under a settlement reached with Cooper's office.

"Breaking promises and keeping customers' property and money is no way to do business," Cooper said in a written statement. "Frustrated consumers paid for repairs that never happened or weren't done right, and they deserve their money back."

This isn't White's first brush with the law. In June 2015, Cooper won a judgement that permanently barred White, along with co-defendant Timothy Staie, from operating computer repair businesses in North Carolina. The North Carolina Attorney General's Office recently received reports that the defendants had started a similar operation in Wilmington, NC in violation of that court order and began investigating.

Staie is currently under a civil contempt order which requires that he report to jail until he complies with the judgment, including ceasing to run any computer or electronics repair business. Staie has failed to appear.

The court granted the contempt order based on information indicating that Staie and his associates were operating computer repair businesses under the names Wilmington Geeks and Paradise Cellular Repair Center. Cooper's office has received multiple complaints about each business, including reports of faulty merchandise, failure to complete repair work, and refusal to honor a warranty.

Wilmington Geeks is now under new ownership and the North Carolina Attorney General's Office is working to resolve pending complaints against it.

In the coming weeks, the North Carolina Attorney General's Office will reach out to consumers who are entitled to money back with information on how to claim refunds.