Orlando Telemarketer Banned from Business for Making Millions of Illegal Robocalls
An Orland-based telemarketing company will pay $19,000 for making millions of illegal robocalls to pitch vacation packages.
Dropped from $1.2 million due to their inability to pay, the civil penalty is part of an agreement with the Federal Trade Commission (FTC) to settle a complaint that the company purposely called numbers on the National Do Not Call Registry.
Lilly Management and Marketing and its owner Kevin Lawrence bombarded consumers with illegal calls, even after both the Better Business Bureau and the FTC contacted them about their abusive conduct. The calls costs less than a cent each, which means the company could call more than 100,00 consumers for every vacation package sold.
The company bought leads from third parties then used automated dialing machines to make millions of calls with a pre-recorded message. Customers who listened to the recording and pressed one for more information, they were transferred to a sales agent who tried to sell them a special offer for a vacation at Walt Disney World.
The company not only called people on the federal registry, but also called people that asked not to be called again.
Along with the civil penalty, the defendants are permanently banned from making robocalls and calling people on the National Do Not Call Registry.