Because our memberships give you eligibility to join state and federally regulated credit unions, all payments are non-refundable and non-transferable for any reason. This includes if you later change your mind or if a credit union chooses not to open any accounts.
We are unable to make exceptions to this policy as it can jeopardize credit union eligibility, and accounts, for other members.
Any person who submits a payment that is later declined, reversed, returned for insufficient funds, or otherwise cancelled for any reason will have membership retroactively cancelled. In these cases, we are required to notify all partner credit unions so that any accounts opened using eligibility are closed / cancelled.
This policy is part of our full and complete Terms of Service.